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Dir, Medical Safety Services

North Wales
Reference: JR069859
This vacancy has now expired.

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.


  • Provide leadership and management of global PVSS employees to ensure project and departmental deliverables are being met on time, within budget limits, and within approved quality levels to support achievement of the department's overall goals and objectives.

  • Be an integral part of the PVSS senior leadership team and take responsibly for global departmental initiatives

  • Manage and develop staff, including quality standards, adequacy of training, job performance/ contributions, work quality and career development.

  • Recognize, exemplify, and adhere to ICON's values, which center on our commitment to People, Clients, and Performance.

  • Takes initiative in the ongoing process improvement for quality and compliance.

  • Act as the first level of escalation for a portfolio of client studies and project

  • Develop, expand and maintain excellent client and internal stakeholder communication and relationships; by collaborating and demonstrating expertise in PVSS process for clients as well as internal cross functional groups

  • Actively participate in proposal development, business development and sales activities to drive department growth

  • Actively review, plan, forecast for proper resourcing for necessary global programs or project's needs, ability to recognize, justify and request participate in hiring and interviewing

  • Travel (approximately 10%) domestic and/or international. None expected during current pandemic.



  • 6 years of previous pharmacovigilance/safety experience in a CRO or pharmaceutical setting

  • Experience of people management (including mentoring and development of staff)

  • Oversight of financial data (e.g. project profitability)

  • Excellent communication and client relationship building skills

  • Strong sense of responsibility and ownership to deliver quality services.


  • Direct CRO experience

  • Involvement in Business Development (e.g. presentation to new clients, generating quotes)

  • Leading or working on global initiatives

  • Management of globally located staff

  • Both clinical and post-marketing PV experience

Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.


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