Director, Strategic Project & Process Excellence - New Zealand, Auckland
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Director, Strategic Project & Process Excellence to join our diverse and dynamic team. The Director, Strategic Project & Process Excellence will support global/cross-functional strategic initiatives, operational projects and process improvement projects. Create project plans, oversee and manage projects through to implementation where required. Provide mentorship and support on projects where required. Working with Subject Matter Experts, analyse and re-design complex processes to improve efficiency and effectiveness. Work with clients to help identify and implement improvement opportunities. Contribute to the organizational goals by delivering business value through project execution, technology enhancements and process improvements.
What You Will Be Doing:- Embrace ICON Values: As a dedicated member of our team, embody and uphold ICON's core values, placing a primary focus on People, Clients, and Performance in all your actions and decisions.
- Cultivate Process Improvement Culture: Recognize the importance of and actively promote a culture of process improvement, ensuring that processes are streamlined to maximize efficiency, add value to our business, and meet client needs.
- Project Leadership: Collaborate with leadership to define project scopes, resource requirements, success metrics, and delivery timelines. Work effectively with internal and external stakeholders, third-party vendors, and management to achieve project objectives.
- Project Management: Lead and manage assigned projects from concept to implementation, including transitioning to operational owners when necessary. Create, update, and maintain project plans throughout their lifecycle. Schedule and facilitate project team meetings, communicate project status to relevant stakeholders, and escalate issues to management as needed.
- Process Optimization: Conduct workshops with Subject Matter Experts to map current processes, identify issues, and design streamlined processes, improving efficiency and effectiveness.
- Project Support: Provide support for assigned projects, as well as other business-critical initiatives that arise on an ad hoc basis. This may involve leading project teams or mentoring other project leaders.
- Training and Mentorship: Deliver training on Lean Six Sigma methodologies to employees and provide mentorship to those leading process improvement projects. Ensure that employees are equipped with the necessary skills to drive continuous improvement.
- Metrics and Reporting: Offer support and guidance to the business on metrics definition and evaluation, as well as reporting tools. Contribute to data-driven decision-making processes.
- Ad Hoc Responsibilities: Be ready to tackle any other duties as assigned by Senior Management, demonstrating flexibility and a commitment to the overall success of the organization.
- Travel: Expect approximately 10% domestic and/or international travel as required for project and business needs.
Your Profile:- Bachelor's degree in a relevant field (Master's preferred).
- Certification in Lean Six Sigma or related process improvement methodologies.
- Proven experience in project management and process improvement.
- Strong leadership, communication, and interpersonal skills.
- Demonstrated ability to work effectively with cross-functional teams and external partners.
- Excellent problem-solving and analytical abilities.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
