Director, TMF Operations.
Location: Chennai or Bangalore
Summary:
As the Director of TMF Operations, you will lead a team of over 120 dedicated TMF specialists and managers across India, Eastern Europe, US and Mexico. You'll play a key role in driving technology innovation, development and adoption across ICON Plc and will be influencing the strategic client relationships with Global industry leaders.
The Role:
Minimum of 15 years of experience in TMF Operations and People Management.
Should have 5 years of experience as a Sr. Manager, TMF Operations, or Director, TMF Operations.
Global Team Leadership: Manage a team of 120+ FTE TMF specialists and 8 TMF Group leads/managers and Senior managers across diverse geographical locations.
Innovation and automation: Drive automation and integration of ICON eTMF with various ICON and Sponsor systems, influence automation of ICON systems with Sponsor eTMF, And lead the cutting edge technology innovation such as Robotic Process Automation (ROA), Artificial Intelligence (AI) and Machine Learning (ML) for eTMF system and processes.
Process improvement: leading Global initiatives for process improvement and centralization.
Subject Matter Expertise: Act as an SME on eTMF, building a team of experts to guide clients on optimal functionalities, processes, and KPIs.
Client Relationship Management: Foster strategic relationships with key Global sponsors, ensuring operational excellence and client satisfaction
Business Development: Lead RFIs/RFPs and identify opportunities to expand business within existing clients.
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best-in-class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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