JUMP TO CONTENT
Shortlist
search jobs Search
About the role ICON and you Application Process Day in the life Who we are

DOCS Operations Manager

058328_2

About the role

This vacancy has now expired. Please see similar roles below...

DOCS Operations Manager
 
Location: Diegium, Belgium
 
This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.  This person will effectively manage a range of Clinical staff ensuring high performance, quality delivery of client objectives and continuous development of DOCS a division of ICON plc. 
 
Overview of the Role
 
  • Complete DOCS induction and orientation for newly employees.
  • Ensure client-specific induction and orientation is planned, communicated and completed.
  • Establish goals and objectives for each employee.
  • Monitor performance and conduct annual appraisal for each direct report, as applicable.
  • Conduct regular 1:1 meetings.
  • Ensure timely submission and approval of time reports, expense reports and leave requests .
  • Manage non-rechargeable expenses for assigned staff, per regional guidelines.
  • Create a positive relationship between DOCS and the client to ensure retention.
  • Conduct accompanied site visits, if applicable / approved.
  • Ensure timely identification, resolution and escalation of issues.
  • Implement, monitor and ensure appropriate completion of a Corrective Action Plan, if required.
  • Monitor and update relevant CPC data in OMNI
Role Requirements
  • Establish routine teleconference and meeting schedule with client contact(s) to effectively manage client relationship.
  • Obtain regular client feedback to ensure direct reports are meeting performance expectations and PDPs are aligned with client goals.
  • Agree Key Performance Indicators (KPIs) with client and periodically review results.
  • Ensure compliance with time and expense reporting requirements of client contracts.
  • Collaborate with client to forecast resource requirements.
  • Ensure DOCS understands current client procedures and expectations.
  • Proactively plan for contract extensions, completions and terminations in collaboration with client and relevant DOCS departments.
  • Minimum of five (5) years of relevant industry experience
  • Minimum of three (3) years of line management experience for Operations Manager position
  • Greater than three (3) years of management experience for Senior Operations Manager position
  • Ability to liaise successfully with clients, direct reports and other departments.
  • Demonstrated ability to identify, analyze and solve problems.
  • Excellent interpersonal, organizational and management skills.
  • Excellent verbal and written communication skills in English and local language.
  • Strong computer skills.
  • Ability to operate in a multi-cultural environment.
  • Due to the nature of the position, the employee may be required to travel. Therefore, dependent on the employee’s location, a valid driver’s license will be required.
  • This position will be office-based or home-based depending on the regional structure.
 
 
Benefits of Working in ICON
 
Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.
 
We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   
 
What’s Next?
 
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
 
 
ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
 
We provide equal opportunity to all qualified applicants and employees by prohibiting discrimination in employment decisions because of race, color, religion, sex, national origin, age, veteran status or disability.
 
List #1

Day in the life

Headshot image of male
From Graduate to Site Head: Andrew’s Journey at ICON Swansea

Teaser label

Our People

Content type

Blogs

Publish date

09/10/2024

Summary

Building a Career in Clinical Research Are you considering a career that blends purpose, innovation, and growth? We sat down with Andrew Purchase, Site Head at ICON Swansea, to learn about his jou

Teaser label

Discover Andrew’s inspiring career journey at ICON since joining as a graduate in 2006.

Read more
Image of female in military uniform
Navy Corpsman to ICON Associate Project Manager: Elizabeth's Journey

Teaser label

Our People

Content type

Blogs

Publish date

09/04/2024

Summary

From Navy Corpsman to ICON Associate Project Manager: Elizabeth's Journey ICON is proud to spotlight Elizabeth, a recent addition to our team as an Associate Project Manager through the Veteran Le

Teaser label

Discover Elizabeth's inspiring journey from a Navy Corpsman to an Associate Project Manager at ICON Plc.

Read more
AI
Leveraging AI Tools to Supercharge Your Job Search

Teaser label

Career Progression

Content type

Blogs

Publish date

08/27/2024

Summary

In today's competitive job market, staying ahead of the curve is crucial. As artificial intelligence (AI) continues to reshape various industries, it's also transforming the way we search for and

Teaser label

Learn how to use AI for resume building, job matching, and interview prep in our comprehensive guide.

Read more
View all

Similar jobs at ICON

Project Manager

Salary

Location

Mexico City

Department

Project Management Roles

Location

Mexico City

Business Area

ICON Strategic Solutions

Job Categories

Project Management

Job Type

Permanent

Description

PM To be responsible for the overall direction, coordination, implementation, execution, control and completion of global cross-functional or single service projects ensuring consistency with ICON SOP

Reference

2024-113733

Expiry date

01/01/0001

Rita Villavicencio

Author

Rita Villavicencio
Rita Villavicencio

Author

Rita Villavicencio
Read more Shortlist Save this role
Read more Shortlist Save this role
CRA II

Salary

Location

Chile, Santiago

Department

Clinical Monitoring

Location

Santiago

Remote Working

Hybrid: Office/Remote

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. As a Clini

Reference

JR124350

Expiry date

01/01/0001

Elizabeth Davies

Author

Elizabeth Davies
Elizabeth Davies

Author

Elizabeth Davies
Read more Shortlist Save this role
Read more Shortlist Save this role
Senior CRA

Salary

Location

Argentina, Buenos Aires

Department

Clinical Monitoring

Location

Buenos Aires

Remote Working

Hybrid: Office/Remote

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. As a Clini

Reference

JR124349

Expiry date

01/01/0001

Elizabeth Davies

Author

Elizabeth Davies
Elizabeth Davies

Author

Elizabeth Davies
Read more Shortlist Save this role
Read more Shortlist Save this role
Senior CRA

Salary

Location

Chile, Santiago

Department

Clinical Monitoring

Location

Santiago

Remote Working

Hybrid: Office/Remote

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. As a Clini

Reference

JR124352

Expiry date

01/01/0001

Elizabeth Davies

Author

Elizabeth Davies
Elizabeth Davies

Author

Elizabeth Davies
Read more Shortlist Save this role
Read more Shortlist Save this role
CRA II

Salary

Location

Argentina, Buenos Aires

Department

Clinical Monitoring

Location

Buenos Aires

Remote Working

Hybrid: Office/Remote

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. As a Clini

Reference

JR124351

Expiry date

01/01/0001

Elizabeth Davies

Author

Elizabeth Davies
Elizabeth Davies

Author

Elizabeth Davies
Read more Shortlist Save this role
Read more Shortlist Save this role
Contract Analyst II

Salary

Location

Mexico City

Department

Clinical Operations Roles

Location

Mexico City

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Contracts Administration

Job Type

Permanent

Description

We are currently seeking a Contract Analyst II to join our diverse and dynamic team. As a Contract Analyst II at ICON, you will play a pivotal role in designing and analyzing clinical trials, interpre

Reference

2024-113338

Expiry date

01/01/0001

Rita Villavicencio

Author

Rita Villavicencio
Rita Villavicencio

Author

Rita Villavicencio
Read more Shortlist Save this role
Read more Shortlist Save this role

Browse popular job categories below or search all jobs above