Investigator Pyts Coordinator

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The role:
• To support the Investigator Payments team with Invoice validation, processing and take appropriate action to move them for timely payment.
• To support team lead and be the main point of contact for issue customer concern in the absence of a more senior member of Grant specialist team.
• To positively chip into the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes
• To support Clinical Team in executing accurate, timely and efficient investigator payments in accordance with investigator contract

• Maintain Customer Satisfaction with the Clients with positive approach.
• Communicate effectively with investigator site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and handling their expectations accordingly.
• Liaise with all other ICON departments such as Clinical, Finance and contracts to ensure payment queries are speedily resolved.
• To effectively build and maintain a productive working relationship with the Clinical teams and other ancillary department staff to effectively handle their needs and expectations in relation to payments.

You will need:
• Minimum of 2 years relevant work experience preferred or has proven aptitude necessary to execute this role.
• Ability to liaise successfully with all levels of management at ICON, sites, and stakeholders.
• Good working knowledge of PC applications (Excel, Word and Outlook). Oracle knowledge is an added advantage.

• Good knowledge of financial reconciliations
• Excellent organizational, administration and problem-solving skills.
• Excellent written and verbal communication skills.
• Excellent Customer Relationship Management skills. Ability to easily adapt to dynamic environment working to strict deadlines and targets.
• Good numerical ability an advantage.
• Bachelor’s degree in commerce or local equivalent in a related field.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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