Laboratory Support Coordinator

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

The Role:

This job is onsite, at our Cambridge, MA, office

• Monitoring samples/Troubleshooting discrepancies.
• Consolidating created samples/containers (i.e. slides, blocks, reports,etc.)
• Searching and retrieving documents and samples.
• Performing data entry/Monitoring e-mails and various correspondences.
• Checking that slides/blocks are properly barcoded and labeled.
• Assisting the pathologists with the technical/clerical work.
• Assists Laboratory Operations  with Quality monitoring in the lab. Including but not limited to the following: Maintaining employee records - CE, Training & Competency, and NYS License. Laboratory Records - CAP/NYS Proficiency test and Alternate Assessment schedules, Instrument forms, charts, etc
• Additional Administrative duties include; Setting reminders for important dates, distribution of mail, generating and monitoring operations reports, placing orders for common stationary supplies and assisting with specific projects as delegated to by Operations.
• Assists management team by Triaging issues from Issue Manager, performing first pass for data entry of results as trained.
• Assists the lab management team with filing and Archiving all data for the laboratory, including data retrieval as required. Maintains all Quality books and binders and prepares new ones annually.
• Assists Lab Management and Operations Director with laboratory projects
• Receives results for reference specimens and performs first data entry. Maintains send out logs and files laboratory reports. Coordinates the performance of all relevant tasks for referral test reporting as they arise or as assigned.
• Assist with Inventory logs and counts.

You will need:
• You will possess a bachelor’s degree (preferred) along with 1 year of related experience
• You will have basic working knowledge of computers and Microsoft Office along with excellent written/verbal communication skills, the ability to handle large work load demands and trouble shoot issues timely when required
• Exhibit appropriate time management skills and attention to detail.
• Ability to keep accurate, legible records and recognize the need to handle these records and all other information in line with GCP/GLP/GDP.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.