Manager, Investigator Payments

Hybrid role (2 home-based day per week possible/3days per week in ICON Chennai offices)

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.


We are seeking Managers to join our Investigator Payment (IP) team.

As a Manager, you will be expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
 

Key responsibilities include:

People – Leadership, Teamwork, Energising and Developing Others
• Ensure all necessary training is provided to your direct report to improve their job performance and knowledge.  
• Maintain/deliver a positive environment within Investigator Payment Group so that staff can grow and flourish
• *Assess the needs of the IPG group and liaise with senior management towards allocating the necessary resources to ensure optimal group performance
• Ensure that all members of the IPG team feel appreciated and that their contribution to the IPG team is valued.
• Take corrective measures where an IPG member’s performance falls below the required standard

Clients – Delivery to Customers, Building Relationships
• Maintain positive, strong working relationships with clients, vendors and staff.
• Communicate effectively with IPG’s stakeholders and clients so that their expectations can be managed accordingly while also ensuring that they continue to receive the highest standards of service from IPG.
• Provide IPG input into the development of proposals and costings, participate in Bid Defence and pre-selling meetings as required
• Function as a key, senior level liaison for ICON with clients, as appropriate.
• Ensure the department and its staff operate in a professional, service-orientated and client orientated manner

Performance – Personal Effectiveness, Commercial Awareness, Robust Thinking

• Drive/contribute to process improvement initiatives within IPG and in the wider organisation – including documentation of the processes changes in SOPs/WPs etc
• Drive system performance, compliance & change within IPG

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.