Manager, Production Operations - Software Development Lifecycle

Manager, Production Operations

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Manager, Production Operations to join our diverse and dynamic team. As a Manager, Production Operations at ICON, you will oversee the day-to-day production activities, ensuring that operations run efficiently, meet quality standards, and align with the organization’s strategic goals. You will lead a team and collaborate with other departments to optimize production processes and drive continuous improvement.

What You Will Be Doing:

• Managing all aspects of system requirements, system development, validation activities, ensuring smooth workflow and on-time delivery of data to customers

• Overseeing the planning, coordination, and execution of system application release schedules to meet organizational targets.

• Leading, coaching, and mentoring a team of production staff to ensure high performance and adherence to quality standards. Staff may include Technical Project Managers, Developers and Validation specialists.

• Collaborating with cross-functional teams, including Project Management, Image Operations, Data Management, Quality and Clinical Database programming

• Ensuring compliance with Standard Operating Procedures and application regulatory guidelines such as ICH and 21 CFR Part 11

• Identifying areas for process improvement and implementing initiatives to enhance productivity, reduce rework, and maintain system application quality.

Your Profile:

• Bachelor’s degree in life sciences, operations management, engineering, or a related field is preferred, with significant experience in software development lifecycle

• Proven experience in managing technical operations and technical teams, with a strong understanding of scheduling, planning and maintaining first time quality

• Strong leadership and organizational skills, with the ability to manage teams and drive results in a fast-paced environment.

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.

• Strong problem-solving and decision-making abilities, with experience in implementing process improvements and managing operational challenges.

• Detail-oriented, proactive, and committed to driving operational excellence and maintaining high standards of quality and safety.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply