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Manager, Sales Operation

  1. Mexico City
JR117409
  1. ICON Full Service & Corporate Support
  2. Sales
  3. Hybrid: Office/Remote

About the role

Manager Sales Operations – Mexico City

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Job Description Summary

The Manager of Global Sales Operations serves as the primary manager and administrator for sales data generation and tracking, sales pipeline management, and Commercial budget management. The role aims to ensure that the sales management/operating function is efficiently managed and sales information is precisely and uniformly reported to the ICON C-suite, ILT, and CLT.

This role is responsible for managing the weekly and monthly sales reporting needs across the organization and may also assist as needed with the maintenance of the ICON Business Development Incentive Compensation Plan.

Responsibilities:

  • Manage the creation and continued enhancing of service area forecasts for Commercial and Operational leadership.

  • Manage the completion of the weekly and quarterly sales performance by Service Area.

  • Manage Commercial current quarter and YTD results against applicable targets.

  • Assist with the quarterly close process, which includes the board presentation and investor call materials.

  • Assist as needed with the management of the ICON Business Development Incentive Compensation Plan calculations.

  • Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

  • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

  • Demonstrate leadership, teamwork, energy, responsiveness, decision-making, and effectiveness.

  • Other duties, related to this position, may be assigned.

  • Travel (approximately 5%) domestic and/or international.

What you will need:

Education/Experience:

  • Bachelor’s Degree, or local equivalent, in related field or equivalent experience

  • Relevant experience in a finance setting with progressive increases in responsibility and leadership

  • Solid understanding of accounting principles combined with a business focus

  • Pharmaceutical/biotech experience is preferred

  • Ideally a fluent understanding of key aspects of clinical research, including program design, program management, metrics, and pricing

  • Ability to interact with senior executives; capability to think strategically, solve problems, understand needs and develop solutions and presentations to resolve them

Knowledge/Skills:

  • The ideal candidate will be comfortable working with large data sets and transforming data into information

  • Excellent working knowledge of MS office package, in particular Excel with ability to manipulate and draw meaningful analysis and actions from data

  • Excellent presentation and communication skills (written and oral) with the ability to inspire confidence, PowerPoint an advantage

  • Ability to interact with and influence a variety of personnel across the organization

  • Must have the ability to work effectively in a matrix environment; can work through ambiguity and create alignment across multi-disciplinary teams

  • Ability to navigate uncertainty and apply structured thinking and decision-making frameworks to complex business questions

  • Commercially astute individual with a proven ability to understand and solve problems

  • Demonstrates strong willingness to collaborate and ability to be a strategic thought partner

  • Very strong focus on accuracy and quality of information provided; attention to detail

  • Ability to frame critical business questions, identify information needs to answer those questions, and determine where to best search for information sources

  • Fluency in English as well as excellent organizational skills with the ability to plan and manage projects/ deliverables on time

  • A confident, decisive person with strong interpersonal skills

  • Proven ability to challenge the status quo and drive improvement initiatives

  • Adaptive and flexible individual with experience working in a fast paced services environment

  • Ability to switch between micro and macro view

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture -one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career -both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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