At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
The Role:
Windows 10 and 11 Image requirements gathering from Customer considering business requirements, functional requirements and technical requirements.
- Prepare Design, Build and rollout Windows 10 and Windows 11 on par with industry standards.
- Review, recommend and implement desktop GPO’s changes
- Review and manage existing Logon scripts and update to optimize logon time or to improve performance.
- Creation of image design documentations, test cases, custom scripts required to build the SOE.
- Coordinate with Client SME for Image testing and sign off.
- Responsible for deploying the signed off image to production deployment servers.
- Hands on experience on MDT/SCCM/MECM and industry standard SOE and Imaging tools.
- Expertise on Windows 10/11 migration, user data migration and related technologies.
- Responsible for the ongoing maintenance and future planning needs of the company's Windows desktop environment.
- Design and maintain desktop re-imaging and software deployment system.
- Deploy and support new and existing Windows desktops.
- Ensure that all Windows desktops are kept updated with the latest patches and security updates.
- Install and troubleshoot software.
- Provide support and maintenance on all Microsoft Office suite applications and various other desktop applications such as Adobe.
- Respond to antivirus software alerts and perform basic remediation steps.
- Global desktop support for all our global offices – remote support for project or desktop initiatives
- Create and manage user accounts, security groups, and distribution lists
To be successful in the role, you will ideally have:
- At least 5 years of experience in Windows OS and MECM administration.
- Strong knowledge in windows 10 and Windows 11 Operating System.
- Strong knowledge in Windows 10 SOE and various methods of building and managing the SOE.
- Strong knowledge in tools such as MDT/MECM/ SCCM, imageX, DISM.
- Strong knowledge in image build and test, troubleshooting skills, image modifications (driver / file injection)
- Strong knowledge in task sequence creation and customization.
- Strong knowledge in application packaging and deployment
- Strong knowledge in deployment tools such as SCCM, MDT, etc.
- Strong knowledge of Active Directory and Windows Servers.
- Good understanding of networking concepts.
- Good knowledge in VB scripting or PowerShell scripting.
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
