Patient Recruitment Assistant- Spanish/ Italian/ German speaking

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Patient Recruitment Assistant (6 month contract)

Location: Coventry, UK

At Accellacare - an ICON Company, it’s our people that set us apart.

As a global provider of drug development solutions, our work is serious business but that doesn’t mean we can’t have fun whilst we do it.

With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry!

Are you one of them?

At ICON, we have an incredible opportunity for an patient recruitment Assistant to join the team in our Coventry office in Middlemarch Business Park.

The Role

The purpose of the role is to strengthen the business growth and revenue of ICON by recruiting patients onto our current studies. Acting as the main point of contact for the recruitment of patients through tele- screening into the various studies and to administer, maintain and co-ordinate the logistical aspects of re relevant clinical trial.

• Patient Recruitment/Tele screening – asking the caller a series of pre-identified questions and accurately recording their answers to assess their suitability to take part in a clinical study.

• Maintaining Patient appointment diary ensuring that entries are accurate and up to date.

• Provide customer care by working cooperatively and build positive, constructive patient relationships

• Communicate effectively with internal and external customers.

• Strive to meet personal and team targets.

• Work in strict confidentiality in all forms including electronically, written form and verbal.

• Accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly.

• Self-motivated, organise own workload to ensure effective delivery of delegated tasks and projects

• Business curiosity that encompasses MeDiNova values.

• Proactively keep up to date with current studies, identifying any training needs.

This role involves shift and weekend work.

What you need

• Excellent communication in Spanish/ Italian/ German and in English along with strong influencing skills

• Excellent interpersonal skills and telephone manner

• Pro-active, flexible and able to multi-task

• Good organisational skills with attention to detail

• Able to work under pressure and to deadlines

• Self-motivated

• IT literate

• A basic understanding of medical terminology would be helpful but not essential.

Why join us?

Other than working with an outstanding team of ambitious people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

Ongoing development is vital to us, and as a Patient Recruitment Assistant, you will have the opportunity to progress your career, with the potential to move into other related areas to improve your skillset. Our benefits package is competitive, our scope is international and we sincerely care about our people and their success.

Benefits of Working in ICON:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.

EOE race/colour/religion/sex/sexual orientation/gender identity/disability/vet/national origin