Patient Recruitment Associate I

Patient Recruitment Associate I - Fluency in Spanish and English - Hybrid (Madrid)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Patient Recruitment Assistant

At Accellacare - an ICON Company, it’s our people that set us apart.

As a global provider of drug development solutions, our work is serious business but that doesn’t mean we can’t have fun whilst we do it.

With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry!

Are you one of them?

At ICON, we have an incredible opportunity for an patient recruitment Assistant to join the team in our Alcobendas (Madrid) clinic.

The Role

The purpose of the role is to strengthen the business growth and revenue of ICON by recruiting patients onto our current studies. Acting as the main point of contact for the recruitment of patients through tele- screening into the various studies and to administer, maintain and co-ordinate the logistical aspects of re relevant clinical trial.

• Patient Recruitment/Tele screening – asking the caller a series of pre-identified questions and accurately recording their answers to assess their suitability to take part in a clinical study.

• Maintaining Patient appointment diary ensuring that entries are accurate and up to date.

• Provide customer care by working cooperatively and build positive, constructive patient relationships

• Communicate effectively with internal and external customers.

• Strive to meet personal and team targets.

• Work in strict confidentiality in all forms including electronically, written form and verbal.

• Accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly.

• Self-motivated, organise own workload to ensure effective delivery of delegated tasks and projects

• Business curiosity that encompasses ICON values.

• Proactively keep up to date with current studies, identifying any training needs.

What you need

• Fluency in Spanish and in English along with strong influencing skills

• Excellent interpersonal skills and telephone manner

• Pro-active, flexible and able to multi-task

• Good organisational skills with attention to detail

• Able to work under pressure and to deadlines

• Self-motivated

• IT literate

• A basic understanding of medical terminology would be helpful but not essential.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply