The Role:
- Support Business Development in the winning of new business for Mapi Research Trust and related ICON services.
- Clarify clients’ needs and educate clients on new and existing company products and services.
- Coordinate and prepare client-focused proposals, budgets and client grids for new business opportunities and ensure all requested information is provided in the final proposal within given timeframe.
- Adhere to the proposal process.
- Chair kick-off and resource meetings and coordinate the participation of appropriate personnel in the proposal development process.
- Set-up and/or attend clinical strategy meetings for key/ enhanced opportunities.
- Liaise with the appropriate personnel including business development, legal, finance and operations throughout the proposal generation to ensure that the proposal and strategy meets the business needs in line with triage priority.
- Prepare costs for proposals by interacting with operational departments to coordinate costs and assumptions.
- Submit final proposal, on time, to Project Manager or designee.
- Coordinate and prepare budgets and specifications for contracts for new business awards (where appropriate).
- Coordinate and participate in negotiations and discussions with clients as required.
- Attend bid defense and other client meetings in a support role when required.
- Clarify contract specifications with the Manager, Project Manager and/or Account Manager (where appropriate).
- Solicit input and review of proposals, budgets and contracts (where appropriate) from the relevant operational departments.
- Develop and maintain filing and tracking tools in accordance with accepted practices.
- Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties.
- Performs other duties and tasks as are allocated at the reasonable discretion of the Company, such as system support and maintaining shared knowledge resources.
- Recognize, exemplify, and adhere to ICON’s values which center around our commitment to People, Clients, and Performance
- Ability and willingness to travel at least 5% of the time (international and domestic: fly and drive)
To be successful in the role:
- Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
- Process-driven, a strong communicator, a problem solver, and an analytical thinker.
- A bachelor’s degree or equivalent in science or business, or relevant career experience.
- Able to work effectively within a deadline driven environment and are self-motivated with a high degree of efficiency and accuracy.
- Experienced within a pharma or CRO environment would be an advantageous but is not essential.
- 3+ years of experience in client services and/or project coordination.
- Previous experience working remotely, preferred.
- Fluency in English and Chinese both orally and in writing, with excellent communication skills, experience working on international teams .
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
In collaboration with ICON, Mapi Research Trust is a non-profit, full-service provider, promoting the use of Clinical Outcomes Assessments (COAs) in studies, and encouraging exchanges of Patient-Centered Outcomes (PCO) and Clinical Outcome assessments information among academics, pharmaceutical companies, and health researchers. Since the mid-90′s we have been collecting and processing PCO information to provide reliable, comprehensive and up-to-date information services.
We offer free and subsidized access to Clinical Outcome Assessments information, licensing and their derivatives for thousands of independent and academic research programs in over 130 countries every year, and we maintain the world’s largest library devoted exclusively to COAs. Through our PROQOLID & PROLABELS databases, we create vital links among those at every level of Patient-Centered Outcomes studies.
The Trust was founded with the mission of centralizing and quickly disseminating reliable, exhaustive questionnaire information to the scientific community.
Mapi Research Trust is the largest single COA licensing provider and the most trusted name in distribution of COA instruments exclusively representing over 600 COAs.
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
