At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Roles and Responsibilities
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• As a Lead, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• *Provide data analysis support to the feasibility team on all aspects of Investigator/ Site Feasibility and Patient Recruitment Planning data. This will include but not be limited to
• Providing searches on Investigators by country or by specialty
• Providing analysis on past Recruitment Rates by indication/ country etc.
• Providing metrics for RFIs/ Proposals, as required
• Providing metrics on Investigator Performance
• Search for relevant Information and store in the I SPRINT system
• *Provide support to Management Team(s) in terms of Monthly Metrics Reporting and Specific Analysis Projects, as requested. Input into the Analysis and Production of relevant Departmental Statistics, such as
• patient recruitment rate analysis
• monthly reporting metrics,
• Team performance and identify any successes, areas for cost effectiveness and process improvement. Any areas for improvement, to be incorporated into goals and objectives, for example
? Metrics on growth of database in terms of number of Investigators in total, by specialty, by country
? Planned vs actual recruitment rates on projects performed
- Numbers of RFPs/RFIs worked on
- Metrics on involvement of countries /regions in studies etc
- Identifying Investigators for preferred status based on performance data
- Providing analysis of Investigators under review and follow up
• *Ensure that all objectives, metrics, quality, timelines are adhered to relating to feasibility and recruitment planning, communication and system accuracy. Oversee the production, analysis and development of any key projects conducted by the team to ensure quality and timely delivery.
• To be responsible for the implementation of the lessons learned process within ICON, especially process improvements, within documented timelines, to implement and analyze surveys, where appropriate.
• *Responsible for administration of ICON’s investigator database and Feasibility Management System.
Proactively build and manage Investigator, Site and Patient Recruitment Intelligence Data in the system by ensuring full compliance with all ICON systems, generation of quality data and identifying approaches to improve the dimensions of the data within the ICON Investigator/ Recruitment Planning Database This will include, but not be limited to:
• System field amends
• System issue resolution
• Data entry/ analysis
• Management of users/ licenses/ passwords etc
• Generation of reports/ dashboards, including development of New Reports
• Generation of communication templates and system settings etc.
• *Clicktools Superuser to assist in
• Design, Management and Analysis of questionnaires and surveys
• To select most appropriate questionnaire/ research methodology and techniques
• To interpret data, write reports, and make actionable recommendations
• Development of questionnaires to include Mapping of Data to iSprint
• Analysis and Reporting of questionnaire data
• Process for inputting data via web or fax to mail
• *Ensure that all internal and external customers receive the appropriate level of service and response from the data analysis team. Ensuring that all activities and plans are delivered on time, to high quality and are compliant with the customer’s needs.
• *Actively participate in data analysis projects and initiatives as assigned, being able to make sound decisions based on available information in order to contribute to the success of the group and ICON.
• Be able to network and collaborate with other professionals, attending and presenting at meetings both internally and externally.
• To undertake other reasonably related duties as may be assigned from time to time.
• *Travel if required, (approximately 15%) domestic and/ or international.
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
