Senior HR Advisor

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
 

Roles & Responsibilities

• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels
• Deliver responses to requests received from all staff and Managers through email and by phone within the agreed timeframe
• Travel (approximately 5%) domestic as required
• Provide responses to and guidance on all HR processes and policies, from new starter, right through the employee life cycle to leaver process
• Advise employees and managers on all HR issues up to agreed point of escalation to HR Managers
• Work closely with HR Managers to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers are followed up as appropriate
• Educate customers to ensure that where possible services are provided through e-channels and the portal
• As a member of the HR Service Centre provide outstanding customer service to all internal (and external) customers including any 3rd parties
• Contribute to the creation of solutions to improve and standardize (globally where possible) the service by identifying and recommending opportunities for improvement
• Assess and allocate variable work that comes into the Service Centre
• Supervise the delivery of the service of team members, ensuring that service standards are delivered against
• Motivate, train and coach team members to ensure individual development and continual service improvement
• ADA and FMLA Administration
• Other duties as assigned

You will need:

• MBA graduates or similar course in HR.

• Excellent in communication skills

• Should have 4-8 years experience HR Shared Services experience.

• Customer focused with a sense of urgency.

• Works collaboratively and using your own initiative.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.