Senior Learning & Development Coordinator

About the position:

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.

Working as part of the global ICON University, the purpose of this role is, to provide support for the development and delivery of learning and development solutions to meet the identified needs of ICON’s employees at all levels, enabling them to develop and grow as trusted partners to all our customers, external and internal. To support the ICON Learning management system by providing timely customer service via ICON’s help desk application.

To succeed, you need to have following points:

• Minimum Bachelor's degree required

• At least 2-4 years experience in Learning and Development on system support or similar role experience within the industry

• Recognize, exemplify and adhere to ICON's values, which center around our commitment to People, Clients and Performance.

• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. 

• Provides programme support as assigned

• Provide support for external and internal audits and/or client requests for training documentation on study staff including preparation of employee reports (training histories or learning plans when requested) and provision of scanned or actual paper files, when necessary.  

• Maintain departmental files, as necessary

• Demonstrate leadership by working at a high level of quality with minimal supervision

• Mentor and coach other Learning and development coordinators as required

• Provide timely and professional customer service via ICON’s help desk application 

• Provide support for ICON systems that promote learning and development  

• Ability to communicate effectively with internal and external customers

• Generate reports as necessary 

• Perform additional activities and responsibilities related to the job role and support ICON University activities as assigned.

• Proactively informs Icon University management of department and or learning and development related issues.

• Work collaboratively and proactively as part of the wider ICON University team

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• US/LATAM/CAN: experience in relevant discipline in Training, Learning & Development, Education, Management, HR or other 

• EU/APAC: In depth proven experience in relevant discipline in Training, Learning & Development, Education, Management, HR or other 

• Demonstrates the ICON competencies

• Demonstrates excellent interpersonal and communication skills (oral and written).

• Ability to work effectively and efficiently on global networked computers using current systems, and/or software including the  MS Office applications: Excel, Powerpoint and Word.

• Demonstrates high level of organisational skills, attention to detail and accuracy in work completion.

• Ability to work as part of a remote global team 

• Ability to work effectively and efficiently with current learning and delivery technologies 

• Fluent in English (written and oral)

• Ability to travel domestically and internationally as necessary and not expected to exceed 10%.

Why join us?

Ongoing development is vital to us, and as an Sr L&D Coordinator you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set.

Our benefits package is high-reaching, our scope is international and we genuinely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.

EOE race/color/religion/sex/sexual orientation/gender identity/disability/vet/national origin