JR101745
Senior Systems Support Specialist
Site: Mexico, Benito Juarez
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Overview:
Responsible for the configuration, testing, end-user support and training associated with systems used in support of business unit
operations, i.e. clinical research, lab operations, project management and business administration.
Responsibilities:
- Supports the development, configuration, implementation, testing, documentation and user account access of system applications.
- Trains end users on the use of the system. Creates, updates and maintains training documentation as needed.
- Implements and documents system change requests and updates and/or creates process documents as needed.
- Supports IT staff in troubleshooting and resolving ongoing issues with the system.
- Conducts periodic reviews and validation activities to ensure system designs meet end user needs and regulatory requirements and conform to company technology principles, architecture and strategies.
Qualifications:
You will need:
- PSO User Access Reviews
- Site Scanning App support and updates
- Country Risk App support and updates
- Site Metrics (Site Intelligence)
- Claims Requests (Site Intelligence)
- Site Intelligence Workbook support and updates
- Geodistance Data (Site Intelligence)
- Contact Veracity Lead
- PSO Support
- Box Support Lead
Minimum qualifications:
- Bachelor's degree in IT, or international equivalent.
- 1+ years of relevant experience
- CTMS exp.
Note: Home Based
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That is why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
