Supervisor, Clinical Services

Clinical Services Associate - On-Site - US, Lenexa, KS

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Position Summary:

We are seeking a highly organized and collaborative Supervisor, Clinic Operations to oversee daily clinic activities and staff, ensuring smooth execution of clinical trials in compliance with study protocols, SOPs, and ICH-GCP standards. This role plays a key part in maintaining operational excellence and supporting the success of our research programs.

Schedule: Primarily Monday–Friday during food service hours, with early evening availability preferred

Weekend Rotation: Required to work at least one full weekend per month as part of the clinic supervisor team’s call rotation

Key Responsibilities:

• Lead and coordinate daily clinic operations in accordance with regulatory and industry standards (e.g., GCP, HIPAA, OSHA).
• Serve as the primary point of contact for internal teams including recruiting, study management, and clinic staff to support screening, on-study, and outpatient visits.
• Maintain working knowledge of all assigned studies, including those in planning, recruitment, and active enrollment phases.
• Promote a culture of teamwork and continuous improvement through coaching, performance feedback, and professional development.
• Manage clinic staff performance, including input on compensation decisions and promotion nominations.
• Act as an internal escalation point for resolving operational issues and conflicts.
• Build and maintain strong relationships with internal stakeholders and external vendors.
• Collaborate with catering partners to manage food service logistics:
  • Act as the primary contact for the caterer.
  • Oversee food storage and tray assembly (no on-site cooking).
  • Create meal plans based on caterer offerings and ensure nutritional content meets standardized guidelines for study subjects.
• Participate in the weekend call rotation, with availability to work at least one full weekend per month.
• Support other duties as assigned by Clinic Management, Clinical Study Managers, or Principal/Sub-Investigators.

Preferred Qualifications:

• Completion of a Dietary Manager training program; Certified Dietary Manager (CDM) credential strongly preferred.
• Experience in clinical operations, healthcare, or research environments.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, team-oriented setting.

Why Join Us?

At ICON, we are committed to our core values: People, Clients, and Performance. You’ll be part of a team that values innovation, collaboration, and continuous improvement, and you’ll play a vital role in advancing clinical research that makes a difference.

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply