FSP Operations Manager, UK (Home-based)
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Senior Manager, Clinical Operations to join our diverse and dynamic team, and function as the Global Clinical Operations Lead for an allocated program of FSP work.
Externally facing, the CRO Global Operational Lead as the client's primary point of contact for the partnership, leads the implementation of the transition, maintains accountability and oversight of the delivery of the service, serves as the escalation point for all issues arising from day-to-day activities of the CRO employees which cannot be resolved through the CRO DLM or Lead CRA. Additionally, supports governance meeting preparation, presentation, minutes, and action items.
Internally facing, The Global Operational Lead Lead is responsible for overseeing demand and workforce planning, budget and contractual oversight, resource allocation, and capacity management to ensure optimal utilization of personnel across projects. This role involves forecasting demand, analyzing staffing needs, and collaborating with stakeholders to maintain efficient operations and budget/contractual coverage for services. Ensures optimal utilization of personnel, balancing business needs with employee development and engagement. This role requires strong analytical skills, problem-solving abilities, and the capability to work cross-functionally to support business objectives.
Typical Responsibilities;
- Operations leadership
- Primary client point of contact for the partnership
- Leads the implementation of the transition to the new client model, and ongoing change management as the model matures
- Leads operational risk management and mitigation regarding services contracted to ICON
- Maintains accountability and oversight of the delivery of the service
- Serve as the escalation point for all issues arising from day-to-day activities of the CRO employees which cannot be resolved through the CRO Dedicated Line Managers or Lead CRA.
- Supports governance meeting preparation, presentation, minutes, and action items.
- Resource Planning & Allocation:
- Manage and allocate resources effectively across projects to optimize efficiency and productivity.
- Identify resource gaps and collaborate with leadership to address staffing needs.
- Develop and implement strategies to maximize resource utilization.
- Enable efficient resource forecasting in collaboration with the client'.
- Continuously improve FTE demand forecast accuracy by assessing forecast data against actuals and other availability operational data.
- Manage evolution of forecasting and reports to meet changing customer needs, e.g. scenario modeling.
- Manage staffing logistics for projects, ensuring staffing requests/demands are filled in an efficient, and timely
- Proactively identify risks and facilitate resolution of complex study problems and issues.
- Workforce & Capacity Management:
- Analyze workload distribution and ensure balanced work assignments.
- Forecast resource requirements based on project demands and client input
- Manage the ICON time codes on which users book hours in the time tracking system, and ensure system compliance
- Ensure Client resource systems are up to date at all times. Conduct regular QC of Client resource systems.
- Act as Subject Matter Expert to team regarding client onboarding and training.
- Oversee training compliance of assigned resources (with support of operational leadership)
- Work in conjunction with Line Managers to ensure that assignments are correct and checked against current demand.
- Ensure updates and notifications from the RRF have been completed and are correct.
- Ensure clear communication of assignments to allocate staff and manage transitions in the appropriate timeframe.
- Liaise with client and ICON Global Operational Lead to agree staffing and FTE/$ budget requirements,
- Liaise with client and ICON Global Operational Lead and ICON commercial and legal leads to maintain and amend SOW contractual coverage for agreed resourcing demands
- Maintain change order documentation/process and regular budget true ups and SOW updates
- Act as the Resource Lead point of contact for Astra Zeneca regarding resource requirements, assignments, budget and contractual coverage.
- Schedule and chair regular resource calls with Line Managers as required, providing notes/minutes to support resourcing decisions.
- Data Reliability & Integrity:
- Ensure resourcing / assignment data reliability and integrity.
- Support data quality improvement initiatives as needed.
Your Profile:
EXPERIENCE, SKILLS, KNOWLEDGE REQUIREMENTS
- Work Experience:
- 3+ years of relevant professional experience in Development operations, business analytics, performance/resource management, data science, project management.
- Professional experience in clinical development or biopharma R&D preferred.
- Previous biopharmaceutical clinical research experience (clinical research experience obtained working on industry-sponsored or industry-partnered clinical trials, or working on clinical trials at a biotech, pharmaceutical, or CRO company).
- Experience leading the Clinical Operations teams (preferred)
- Experience of resource management in a similar setting (preferred)
- Line Management experience (preferred)
- Knowledge & Competencies:
- Understanding of the drug development process.
- Experience interacting with external/internal stakeholders.
- Ability to communicate directly with the client, including developing the material for and leading client meetings.
- Advanced computer skills, including word processing, presentation, and spreadsheet applications.
- Knowledge of Good Clinical Practices (GCP), FDA regulations, and applicable international regulatory requirements.
- Excellent analytical and problem-solving skills, including analysis and presentation of operational status data.
- Strong interpersonal communication and relationship management skills,
- High attention to detail, organizational skills, and result orientation.
- Ability to work effectively cross-culturally and in a virtual environment.
- Policy, process, and procedural conformance.
- Fluency in English.
- EDUCATION REQUIREMENTS
- BA/BS/BSc in related discipline, preferably in life science, or High School Diploma/local equivalent with proven clinical experience.
Remote based position available in any EMEA location with good transport links
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
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