JUMP TO CONTENT
Virtual medical call

From Clinical Trials to Corporate Comms - Lucy's ICON Career Journey

Posting date: 27/03/2024
ICON Plc company logo
Author: Inside ICON

Exploring Lucy's Path: From Science to Communications

Lucy's career journey is a testament to the power of adaptability and seizing opportunities as they arise. "I've been in Clinical Research since I was 19, starting as an administrator in a local Clinical Research Organisation. As it was a small company, I had the opportunity to work in different areas such as finance and facilities, speaking with clients and managing investigator payments.

This diverse learning experience led Lucy to look for an opportunity to work in a larger organisation as a Clinical Research Associate which led to her joining PRA Health Sciences in 2008. "The thing I really liked about the company was the vast range of Clinical Trials that I would get to work on. As a CRA, I got to work with both large Pharma and Biotech clients, across a wide range of therapeutic areas.

As has been the case with Lucy's career path, her next move was less common than most - moving into a CRA Manager position. "A more common move from being a CRA is to a Clinical Trial Manager or Operational Lead, but that wasn't really for me. I was more interested in the people side, and I knew in my heart that's what I wanted to do."

Fast-forward to 2021, having undertaken a range of Clinical Operations, Quality & Training roles, Lucy soon found herself drawn to a different aspect of the corporate landscape: Communications.

Skills Transferability: Lucy's Journey of Continuous Learning

Skills transferability lies at the heart of Lucy's career trajectory, enabling her to thrive in diverse roles and specialisms. "The ability to transfer skills across domains is a valuable asset in today's ever-evolving job market," she affirms. Lucy's journey is a testament to the power of adaptability and lifelong learning. "My background in Clinical Research helps me understand the needs of the operational service teams I partner with in my current role," she explains. "I learned a lot in my previous role about the importance of transparent, timely, clear communication when it comes to ensuring changes successfully land with all stakeholders."

By embracing a mindset of continuous learning and self-improvement, Lucy remains agile and resilient in the face of change, leveraging her diverse skill set to excel in new endeavours. "When moving from role to role, I'm always concerned about preparing myself the best I can for the new challenges ahead" she shares. "As well as seeking out practical guidance such as systems training, I’m always keen to be prepared with any new soft skills required. For example, when preparing to be a successful people leader ahead of my first managerial role, I asked for certain training so that I could feel more comfortable in my role and so that I could best support my team, and I think that really helped me."

Through her example, Lucy inspires others to recognise the inherent value of skills transferability and embrace the opportunities it presents for personal and professional growth.

Seizing the moment

"I feel like things have organically changed for me rather than having a plan of I'm going to do X and then I'll become Y - it's never been my mindset really," she reflects. "I feel like I have prepared myself for when the right opportunities arose," she advises. "I couldn't have predicted when PRA and ICON integrated, there would be an opening for a Corporate Communications Business Partner. When I read the job description, it felt like it was made for me. It felt like I was reading what I wanted to do next."

Drawing upon her experiences, Lucy navigates career changes with a sense of purpose and optimism, inspiring others to embrace new opportunities and challenges as catalysts for personal and professional development.

Navigating Career Transitions

Transitioning from a role rooted in science to one centred on communication has been a natural one for Lucy. "I've had quite unconventional development process, and I think the advice I would give is just not to be scared of that. I feel like there's often a tendency for people to follow the path that is most obvious, even if that's not the right fit for you." she reflects.

"There are some common pathways from one role to the next. It may be laid out in front of you, but if you feel that your skills lie elsewhere, then that's where you need to be developing yourself, so that when that opportunity does arise, you’re ready for it.”

“These days there are more career options available for people depending on where their skill set lies" she notes. "It's about understanding your own skill set, and then finding out what's available in those areas".

Collaboration in Action

Cross-functional collaboration lies at the heart of Lucy's approach, and Lucy strives to cultivate a communication strategy where diverse perspectives are valued and unique needs are met. "Colleagues in different departments and roles can have very different working environments, whether they're on their feet in the lab, at a desk all day, or travelling the country, just like I used to as a CRA. So we have to be mindful that colleagues are going to ingest communication in different ways." she explains.

With inclusivity in mind, last year Lucy conducted a series of focus groups with employees across the company to learn more about their habits and challenges with communication, and this has led to the implementation of several improvements to help all employees to stay up to date at ICON.

Looking Ahead: Lucy's Vision

Looking ahead, Lucy is excited about the possibilities that lie on the horizon within her current role. "I've been in this role almost three years, but I'm still learning and I feel like the role is evolving and developing as I am." she shares. Last but not least, we asked Lucy how she foresees integration of AI in certain aspects of communications: "I think AI can potentially help us as a practical tool, in a similar way to an online thesaurus, but we're definitely not going to be replacing the human art of writing with artificial intelligence."

If you're interested in reading more on how AI is impacting the Clinical Research Industry, visit our article today.

List #1

Related jobs at ICON

Senior Medical Writer

Salary

Location

Romania, Bucharest

Location

Dublin

Riga

Lisbon

Bucharest

Barcelona

Bratislava

Tallinn

Reading

Gdansk

Business Area

ICON Full Service & Corporate Support

Job Categories

Medical Writing

Job Type

Permanent

Description

We are currently seeking a Senior Medical Writer to join our diverse and dynamic team. As a Senior Medical Writer at ICON, you will play a pivotal role in leading the development and execution of medi

Reference

JR129492

Expiry date

01/01/0001

Sophia Cairns

Author

Sophia Cairns
Read more Shortlist Save this role
Senior Statistical Programmer I

Salary

Location

China

Department

Biometrics Roles

Location

China

Business Area

ICON Strategic Solutions

Job Categories

Programming

Job Type

Permanent

Description

As a (job title) you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Reference

2025-119918

Expiry date

01/01/0001

Huixin "Stella" Song Read more Shortlist Save this role
Biostatistician I

Salary

Location

Poland, South Africa, United Kingdom, Romania, Hungary, Bulgaria

Department

Biometrics Roles

Location

Bulgaria

Hungary

Poland

Romania

South Africa

UK

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Statistics

Job Type

Permanent

Description

As a Junior Biostatistician you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Reference

2025-119175

Expiry date

01/01/0001

Niki Scotto

Author

Niki Scotto
Niki Scotto

Author

Niki Scotto
Read more Shortlist Save this role
Clinical Trial Liaison

Salary

Location

Japan, Tokyo

Location

Osaka

Tokyo

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Trial Liasion

Job Type

Permanent

Description

ICON’s field-based Clinical Trial Liaisons are highly trained site engagement specialists who support clinical trials by providing scientific and clinical support to investigators and site staff to en

Reference

JR128617

Expiry date

01/01/0001

Haruna Yamabayashi Read more Shortlist Save this role
View all
List #1

Related stories

People talking in a meeting
Networking Strategies in Clinical Research

Teaser label

Industry

Content type

Blogs

Publish date

06/06/2025

Summary

Building Connections that Drive Progress In an industry where collaboration is critical to advancing science and improving patient outcomes, networking is more than a professional courtesy - it’s

Teaser label

Discover how strategic networking can strengthen collaboration, and support your clinical research career journey.

Read more
Blood cancer cells
Blood Cancer Day - Raising Awareness and Driving Change

Teaser label

Industry

Content type

Blogs

Publish date

05/29/2025

Summary

Blood Cancer Day Blood Cancer Day is a powerful reminder of the millions of individuals and families whose lives are affected by hematological malignancies every year. These diseases are complex,

Teaser label

Learn how clinical research is transforming the future for those affected by hematological cancers.

Read more
Silver ribbon
Recognising World Schizophrenia Day through Research and Compassion

Teaser label

Industry

Content type

Blogs

Publish date

05/22/2025

Summary

World Schizophrenia Awareness Day 2025 Every year on 24 May, World Schizophrenia Awareness Day offers a vital opportunity to raise awareness, dismantle stigma, and celebrate the strength of individ

Teaser label

Explore how ICON is advancing schizophrenia research and addressing stigma through clinical innovation.

Read more
View all
List #1

Recently viewed jobs

Seems like you haven't looked at any jobs yet.

Click view all to see our roles.

View all
View Jobs

Browse popular job categories below or search all jobs above