Senior Account Executive

Account Executive - Ireland - home or office

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Job Description

The Account Executive is a manager of client relationships by developing knowledge of the client's business objectives, goals, markets and needs in order to deliver appropriate solutions.

The focus of the position is providing industry knowledge, program planning, consultation & client recommendations, budget & performance guarantee management, up-selling and revenue & activity forecasting.

This role will be a part of our standalone Business Development group for Biometrics, Clinical Data, and Medical Writing.

The role:

• Serve as primary interface to assigned clients, responsible for overall relationship and satisfaction.
• Provide ongoing consultation on all aspects of program/product/service strategy and incentives.
• Accurately manage client billing, revenue and activity forecasting, performance guarantees and annual budget/contract renewals.
• Provide regular reports to clients on budget, delivery timelines, activity, evaluation, program/product/service recommendations and strategic plans.
• Work with Client Service team to develop client-specific work-plan.
• Monitor the program/product/service delivery to ensure contract requirements and client expectations are met.
• Communicate client needs in a timely and effective manner to Client Service team and other appropriate departments.
• Track projects through completion and implementation.
• Manage relationships with clients' other vendor partners as appropriate.
• Provide support to Sales team on issues such as strategy and program/product/service design.
• Consult with Sales team on customer contract negotiations regarding program/product/service delivery timelines, statements of work and investment schedules.
• Coordinate with Director and Sales Representative or similar to identify up-sell opportunities with existing customers.
• Stay abreast of industry trends; responsible for consulting with clients on trends.
• Provide client feedback to subject matter experts and Client Service teams for development and process improvement.
• Participate in internal developmental and administrative committees and in external professional organizations, as appropriate.
• Prepare monthly, quarterly and annual or ad hoc reports on client performance statistics with both qualitative and quantitative data.
• Develop and maintain knowledge of competitors in the market and other third-party vendors in existing client base.
• Provide feedback to Marketing, Product Development, Research and all appropriate cross-functional departments regarding client and market needs and competitive data.
• Use the time reporting system; signing and reporting all exception time on a weekly basis.
• Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner.
• Perform responsibilities in a professional manner, meeting the Company’s mission and goals.

You will need:

To be successful in this role you should have a solutions sales background with a minimum track record of 5 years success, preferably in a Biotechnology or Pharmaceutical environment.
You will also have a Bachelor's Degree in Life Sciences, Technology or a related discipline.
Knowledge of and experience in the area of clinical trials would also be a distinct advantage.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply