ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
What you do?
Support of Applications in accordance with ICON SOPs and appropriate project specifications.
Assist in application installations to include setup of users, setup and configuration of systems and other support tasks.
Perform troubleshooting of application problems with little supervision.
Provide basic assistance to the IT Development team when needed.
Perform some reviews of installations and patches.
May be required to be on-call to support after hours issues as they arise.
Ability to provide basic mentoring for junior team members on Application tasks.
Ability to interact with customers with some guidance.
Ability to complete tasks on time with little supervision.
Basic level of understanding of Information Technology applications.
Must be able to complete individually incidents and service requests within defined SLA.
Liases with Application Vendor when required.
Responsible for pro-actively looking at ways to reduce number of support calls.
Other duties as assigned.
What you need?
Bachelor’s Degree in Information Systems, Computer Science or a related area preferred.
A minimum of 3 - 6 years in an application support role.
Experience in SQL, Linux or Oracle is an advantage.
Ability to manage support for multiple applications.
Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential.
A working knowledge of the system development life cycle and general application support standards.
The qualified individual should have a strong technical knowledge of computer hardware, desktop, programming languages and database applications and must be able to work independently or as a team member for our organization.
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best-in-class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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