Client Relationship Manager

Client Relationship Manager - Media Measurement / Remote / US

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Symphony Health, part of the ICON plc family, is a team of curious thinkers and intellectual problem solvers driving the healthcare data industry forward. We leverage our large, integrated healthcare data repository and our analytic expertise to build customized, agile data solutions which answer the questions our clients -- life science manufacturers, payers, and providers -- have today, as well as those they’ll have tomorrow. Together, we can help patients get the right drugs at the right times

What you will do:

ICON Symphony Health is seeking a dedicated individual to join our Promotional Effectiveness team who can help us deliver exceptional customer experiences within our growing Media vertical.

• Lead cross-functional teams in delivering marketing, sales, analytical, and consulting solutions to Symphony’s media clients
• Apply quantitative research analysis, Symphony Health's proprietary data and methodologies as applicable to Media Measurement, Patient data, and advanced problem-solving skills to address client needs and achieve project goals from start to finish
• Derive actionable insights from the analysis of intricate data sets, creating persuasive and strategic narratives for Symphony’s media clients, all the way up to senior management and executive leadership
• Conduct effective client meetings and implement post-delivery follow-up procedures to ensure client satisfaction and build long-term relationships. 
• Manage multiple projects simultaneously; the Media Measurement Client Manager must organize multiple tasks and schedules in carrying out substantial business analyses and delivering high quality work
• Proficient in handling and interpreting diverse healthcare data for Media analysis, including medical records, hospital discharge summaries, prescription information, lab results, and electronic medical record claims

Your profile:

• Bachelor's Degree in Life Sciences, Engineering (Biomedical or other focus), Business Analytics, Business Management, Economics, or related field; MBA or other healthcare-related graduate degree preferred
• 3+ years relevant experience from the Life Science industry
• Pharmaceutical market research experience particularly in Consumer and/or HCP measurement of paid media is desirable
• Demonstrated ability to navigate and succeed in a dynamic media environment, coupled with a passion for staying ahead of industry trends
• Highly analytical and strategic problem solver
• Ability to assume ownership of significant portions of tasks while at the same time being a part of and/or leading a close-knit team (*Strong project management, time management and organizational skills)
• Excellent Microsoft Office skills, such as Excel and PowerPoint; SQL is a plus

#LI-MH1

#LI-REMOTE

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply