Clinical Trial Recruitment Representative II

Clinical Trial Recruitment Representative II

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Clinical Trial Recruitment Representative II

What is your role as a Clinical Trial Recruitment Representative II? As a Volunteer Support employee, you will fall under the Recruitment Center of ICON in Groningen. You will be part of the Marketing & Recruitment department and, together with a number of colleagues, you will be involved in a number of specific studies. For potential participants in these surveys, you are the first point of contact, and therefore the calling card of our organization.

The participants are essential to our research, it is important that they feel heard and valued. You take care of that! You are responsible for communicating with our potential new participants. You help them in their decision-making by providing them with the right information. Via chat, email, social media and telephone, you take care of the contact and answer any questions or ambiguities. In addition, you are responsible for conducting the so-called pre-screening, the screening that precedes the medical examination before the start of a drug trial.

Responsibilities

• Execution of payments for reimbursements and travel expenses to volunteers
• Handling inquiries regarding volunteer payments (via email, phone, WhatsApp, and chat)
• Carrying out marketing actions: managing external channels, SMS, cleanup actions, uploading studies online, and processing website reviews
• Ensuring accurate record-keeping in the Clinspark database so that the correct screening overviews can be generated
• Backup and support for various administrative tasks, such as backup for data entry of volunteer registrations and preparation of reports

Experience

• You will have a higher professional education (HBO) level of working and thinking, preferably with a diploma in a medical-related field.
• You will preferably have experience in administration and/or telephone-based information services, and can quickly switch between different systems.
• You are stress-resistant, can prioritize well, and perform effectively under pressure when needed.
• Strong empathy, allowing you to easily relate to others and assist them with various inquiries. You are socially skilled and have a customer-friendly attitude.
• Proficient in both Dutch and English, both spoken and written.
• Ability to work very accurately, creatively, and take a proactive approach.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply