At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
The Role:
Are you our next Customer Service Lead? The role of customer service lead will be to process customer orders for NONMEM and PDx-Pop, and set up exhibits at scientific conferences, and workshops. This means we are looking for a dynamic and motivated individual who can recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
As a Customer Service Lead, you will be expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. We are specifically looking for a candidate with excellent accounting experience and experience of financial and invoicing software – the successful candidate would have experience with many different invoicing systems and be someone who is agile within these parameters.
Additional responsibilities will include:
- Travel (approximately 10 %) domestic and/or international – this would be approx. 2 trade/exhibition shows per year (US and EU)
- Maintain Subscription logs of NONMEM and PDx-Pop using NetSuites software
- Notify customers of renewal of subscription at least one month ahead of time
- Send quotes to new and recurring customers, obtain signatures to contracts
- Collect revenues for these subscriptions.
- Process payments for products, services, subscriptions, needed by Pharmacometrics R&D
- Process royalty payments
- Set up exhibits for scientific conferences
- Set up workshops venues at scientific conferences and semi-annual workshops
What you will need:
Bachelor’s degree in finance, accounting or equivalent experience and qualification
Prior experience successfully performing in a customer service environment
Self-starter and able to function in a high-paced, dynamic environment
Must be able to work independently, be highly motivated and a strong team player
Ability to work under pressure to meet tight deadlines while maintaining accuracy and attention to detail
Excellent numeracy, communication, and organizational skills
Excellent working knowledge of Microsoft Excel and Microsoft Word
Fluency in English and excellent written English skills are essential
Located in UK or Ireland – travel will be expected
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture -one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best-in-class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career -both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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