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About the role ICON and you Application Process Day in the life Who we are

Customer Service Representative

052860_2

About the role

This vacancy has now expired. Please click here to view live vacancies.
Customer Service Representative – Limerick
 
Provides front line support to ICON Firecrest customers by providing product and service information; resolving product and service problems.
 
Responsibilities
  • Answer customer calls and emails promptly, professionally, efficiently and accurately – drive positive customer interactions & outcomes
  • Accurately input data to the business management systems
  • Ensure maintenance and filing of records and administration pertaining to customer related documentation
  • Record and complete paperwork, such as customer complaints as per procedure
  • Produce Ad Hoc Reports where required for both internal and external use
  • Complete support to the Account Executive and Project Management teams as required
  • Prioritize incoming work to the Customer Service department, escalate urgent issues to the Customer Service Manager in a timely fashion
  • Provide administrative support to the management team and other departments where required
  • Complete all other duties and projects that may arise from time to time as requested
  •  Train additional Customer Service support staff as required
 
Requirements
  • Excellent administration skills
  • Excellent communication skills
  • Excellent working knowledge of MS Office (Word, Excel, Power Point)
  • Ability to deal effectively in all business relationships while projecting a positive image of the company
  • Ability to maintain confidentiality
  • Ability to prioritise and manage multiple tasks simultaneously while meeting multiple deadlines
  • Strong organizational skills
  • Ability to work under pressure, and within deadlines that may require extended working hours
  • Capable of working independently yet as part of a team
  • Approachable personality with professional customer/service focus
  • Strong interpersonal skills
  • Solution orientated
  • Displays a strong desire to be accountable and responsible within the role, both individually and as part of the team
  • Relevant Customer Service experience, previous experience in call management is desirable
  • Experience with customer related software packages desirable
  • Completion of further customer service related qualifications/courses viewed favorable
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