At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Role & Responsibilities ：
The Account Executive a manager of client relationships by developing knowledge of the client's business objectives, goals, markets and needs in order to deliver appropriate solutions. The focus of the position is providing industry knowledge, program planning, consultation & client recommendations, , up-selling.
- Serve as primary interface to assigned clients, responsible for overall relationship and satisfaction.
- Provide ongoing consultation on all aspects of program/product/service strategy and incentives.
- Manage contract renewals for functional service.
- Provide service recommendations and strategic plans.
- Work with Client Service Team to develop client-specific work-plan.
- Monitor the program/product/service delivery to ensure contract requirements and client expectations are met.
- Communicate client needs in a timely and effective manner to Client Service team and other appropriate departments.
- Consult with Contract Team on customer contract negotiations regarding program/product/service delivery timelines, statements of work and investment schedules.
- Coordinate with Client Service Team or similar to identify up-sell opportunities with existing customers.
- Lead Operational Team in Powerpoint presentations to client showcasing the service execution strategy.
- Stay abreast of industry trends; responsible for consulting with clients on trends.
- Provide client feedback to subject matter experts and Client Service Teams for development and process improvement.
- Participate in internal developmental and administrative committees and in external professional organizations, as appropriate (e.g. JCRO Association, DIA).
- Develop and maintain knowledge of competitors in the market and other third-party vendors in existing client base.
- Provide feedback to Marketing, Product Development, Research and all appropriate cross-functional departments regarding client and market needs and competitive data.
- Use the time reporting system; signing and reporting all exception time on a weekly basis.
- Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner.
- Perform responsibilities in a professional manner, meeting the Company’s mission and goals.
Requirements：
- 5+ years of Pharma/CRO industry experience
- 5+ BD or similar experience
- Fluency in Japanese, High-business level English
- Able to travel domestically and internationally
- Able to participate and lead calls outside of traditional work hours
- Experience in clinical research as CRA, Clinical Trial Manager and similar are preferred
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
