Director, Laboratory Operations

Director, Laboratory Operations

Location: Portland, OR

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Role Responsibilities:

* As a manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
* Travel (approximately 5%) domestic and/or international.
* *Responsible for Oversight of the laboratory department's operational activities within quality and budgetary guidelines, including oversight of continuous improvements and operational updates.
* *Responsible-for high-level management of all Proficiency Testing programs, within the- guidelines of regulatory requirements and pertinent SOP's.
* *Provides oversight for and guides the development, implementation and management of performance standards for staff related to quality and efficiency, including productivity.
* *Ensures the laboratory management team adheres to written internal and external quality control procedures in order to maintain the quality of results. Guides the evaluation of means and standard deviations for quality control materials and ensures the maintenance of corrective action logs as appropriate.
* *Responsible for oversight of the quality and timelines of technical procedures to ensure full compliance with CAP requirements, relevant government regulations, GDP and other relevant standards as determined by the company.
* *Builds strong and effective teams, valuing different contributions; works with and through others, involving people in issues that affect them.
* Oversee the recruitment and selection of staff.
* *Operates independently with a willingness to make decisions; Projects credibility and makes a professional and positive impression on others.
* *Liaise with clients, vendors and ILS or other ICON staff on all department issues.
* *Maintains oversight of reagent and supply orders and approval of inventory purchases. Working with the corporate procurement team, negotiates pricing and service requirements with Vendor representatives, supporting the best interests of ICON. Ensures that the laboratory management
team monitors reagents and supplies for section and assists in the performance of all related tasks for managing inventory.
* *Identifies the key elements of a situation and any gaps and inconsistencies in data. Makes rational judgements from available information and analysis. Actively participates in root cause analysis investigation and process improvement initiatives.
* *Responsible for timely and accurate responses to Quality Issues assigned to them and/or their department.
* *Identifies development opportunities for self and others; ·Acts as a coach and mentor and shares expertise. Maintains a positive working environment ensuring staff motivation and engagement. Maintains low levels of staff turnover, actively contributing to the retention of key individuals.
* *Maintains the evaluation of and validation of new methodoloqies and instrumentation. Works closely with Global Validations Department.
* *Liaison with other ICON departments/divisions in order to facilitate global implementation of laboratory process and or procedure
* *Maintains, supports, and/or develops improved customer relations through direct interaction on items of laboratory significance. Also Interacts with clients and internal/external auditors.
* *Reviews SOP content and provides feedback to authors as necessary to ensure compliance with regulatory requirements.
* *Provides oversight for all educational, training and regulatory requirements for technical staff. Ensures management team monitors technical staff for compliance.
* *Is aware of all pertinent employee health and safety regulations and requirements for their department and manages compliance to same.
* *Manages all relevant projects in accordance with established timelines, budget, quality standards and/or contractual requirements.
* *Approves purchase orders and all appropriate purchases for managed departments.
* *Covers for the Director and/or VP Laboratory Operations in the event of his or-her absence.

Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.