At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Job Summary
We are seeking a highly skilled and experienced M365 Senior IT Administrator to manage, maintain and provide technical support to ensure the smooth and efficient functioning of ICON’s M365 environment. You will also collaborate with other IT Teams that are responsible for ICON’s Active Directory (AD), Azure AD, network infrastructure, hardware, and software components. The successful candidate will be a key member of a team of globally dispersed technical professionals responsible for the configuration, deployment, and support of our M365 environment.
The M365 Senior IT Administrator must be customer-focused and service-oriented providing the highest quality service that ensures the effective operation and continuous improvement of ICON’s M365 systems to meet the needs of our internal and external customers.
This position is required to be part of the 24*7*365 Team On-Call rotation
Job funcitons and responsibilites
- Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
- Manage and administer the Microsoft 365 (M365) environment, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other M365 applications.
- Manage and maintain M365 security policies and compliance requirements.
- Manage and maintain M365 backups and disaster recovery solutions.
- Monitor and maintain the performance of M365 systems, ensuring high availability and reliability.
- This position is required to be part of the 24*7*365 Team On-Call rotation.
- Perform analysis of IT processes to identify deficiencies impacting IT efficiency and effectiveness
- Collaborate with other IT Teams that manage ICON’s Active Directory (AD), Azure AD and identity management services among others
- Collaborate with other IT Teams that manage ICON’s network infrastructure
- Collaborate with other IT Teams that manage ICON’s hardware and software components
- Provide technical support for end-users, troubleshoot and resolve issues related to M365 services.
- Create and maintain documentation related to M365 services, policies, procedures, and system configurations.
- Delivers high quality standards and strives for excellence; acts in a proactive, flexible and responsive manner to customer needs.
- Strong understanding of networking and security principles, including firewalls, VPNs, and network protocols.
- Participate in planning and implementation of IT projects related to M365 services.
- Keep up to date with new M365 features and capabilities and assess their potential impact on the organization.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in managing and administering M365 environments.
- In-depth knowledge of M365 services such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other M365 applications.
- In-depth knowledge of Active Directory (AD), Azure AD, and other identity management services.
- Experience with M365 security and compliance requirements.
- Experience with M365 backups and disaster recovery solutions.
- Experience with network infrastructure, hardware, and software components.
- Excellent analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to work on a globally dispersed team in a 24*7*365 environemnt
- Ability to report into a manager located in another country and timezone
- Ability to work on multiple projects and priorities in a fast-paced environment.
If you are an experienced M365 Senior IT Administrator looking for an exciting opportunity to manage and maintain a complex M365 environment, then we encourage you to apply. We offer a competitive salary, excellent benefits, and a supportive work environment.
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
