Manager, Clinical Operations

As a Manager, Clinical Operations you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance. Each employee is expected to ‘Own’ their role through values of integrity, partnership, collaboration and accountability and delivery.

As a manager, you are expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.

Operational Excellence and Quality Understand and follow key principles with regard to resourcing, people leadership, training, functional delivery, quality and operational delivery measurements within the Clinical Operations group at regional/country level.

This includes, but is not limited to, oversight of productivity and quality metrics, 1:1 discussions, team meetings, timely and objective performance reviews, recommendations for promotions, and CTMS updates. Ensure that staff assignments are adequate to meet corporate utilization and productivity targets. Ensure CRAs are meeting performance objectives for productivity and quality and take appropriate remedial actions and/or escalations as required. Ensure agreed corrective actions are implemented, and/or further training is received, as required. Provide feedback on the development and implementation of formal CRA training tools and presentations.

Ensure that CVs for assigned CRAs are updated as required and skill set / experience is maintained in Planview. Ensure CTMS is current and updated. Understand the key principles of client project management at the functional level - if required serve as the local clinical subject matter expert.

• Must have direct people-management experience of more than 1.5 years; or CTM experience of more than 3 years in global CRO.
• Must have direct line management experience of CRAs (not central monitoring team)
• Live in Bangalore and can commute to ICON Bangalore office regularly (There’s flexibility to work from home with pre-discussion.)
• Prefer someone with FSP model experience
• Clear communication skills with strong stake holder management experience.

Why ICON?

Our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.