Manager, IDEA-Endpoint adjudication projects

Manager IDEA- Endpoint adjudication projects

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

This position is primarily responsible for data monitoring committee and endpoint adjudication projects and project team oversight. This position oversees multiple projects and is responsible for establishing strong positive working relationships and processes with clients in order to secure future business opportunities. This position oversees project staff resources and study personnel training. This position serves as a direct line manager for Project Assistants, Clinical Reviewers, and Project Managers

What You Will Be Doing:

•Provides line management to department staff consisting of IDEA Project Managers, Clinical Reviewers, and Project Assistants.

•Keeps Director and/or Senior Director apprised of any potential/actual study or staffing issues and provides solutions for the same.

•Coordinates and implements department training and identifies training needs. Provides data monitoring committee and event adjudication training to other departments as requested

•Ensures staff training records are in compliance.

•Serves as a mentor and role model for all team members.

•Provides support to Project Manager in the development of project processes, workflows, and training materials as needed.

•Provides support to Project Manager regarding their collaboration with internal and external study team members as needed.

•Establishes and maintains strong positive working relationship with clients to improve process efficiencies across protocols, and increase future business opportunities.

•Provides oversight, leadership, and structure for customer service interface from proposal generation, bid defense, service delivery, to trial closeout

•Provide project process and financial oversight and support to project team members.

•Evaluates and secures project departmental staff resources.

•Serves as subject matter expert to support team members in identifying and overcoming project related challenges

•Develops and implements department initiatives to improve client satisfaction, process efficiency, cost savings, quality improvement, and staff satisfaction.

•Maintains quality metrics and attends project quality review meetings as required

•Attends bid defense meetings and provides input on new business proposals.

•Ensures audit readiness and participates in internal, client, vendor, and regulatory audits

• Participates in the development and revision of departmental standard operating procedures and work instructions.

Your Profile:

•Previous endpoint adjudication and leadership experience required

•Previous Project Management experience required

•Demonstration of professional demeanor, judgment and discernment in interactions with Clients, colleagues, and other ICON staff

•Ability to interact effectively and professionally with various levels of staff for both internal and external departments, vendors, or Sponsors

•Excellent computer skills (Microsoft Word, Excel, PowerPoint, Outlook). Experience working with electronic data capture and transfer methods

•Knowledge of medical terminology

•Excellent communication, documentation, and presentation skills

•Excellent organizational, time management and problem-solving skills

•Strong sense of responsibility and dedication

•Attentiveness to detail and accuracy; ability to maintain quality standards

•Ability to follow instructions/guidelines, utilize initiative and work independently

•Proven ability to multi-task, manage competing priorities and timelines

•Travel (approximately 30%) domestic and/or international

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply