Application Support Manager (Manager - IT Operations)
Location: Dublin Ireland
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
We are looking for a Manager IT Operations (Application Support) to join our growing team in Dublin
The Manager, IT Operations will work closely with the other IT – Digital Operations management team colleagues within their department to establish and deliver the IT – Digital Operations strategy for their department.
As Manager IT Operations, you will be:
- Responsible for assisting in the definition, management, leadership and direction of one of the IT – Digital Operations Groups for ICON globally.
- Reporting to the Senior Manager or Director, IT – Digital Operations, the Manager, IT – Digital Operations will have partial responsibility for the following department:-
- Digital Application Services – Responsible for the administration and support of the global Application portfolio across all business lines.
- This position will have responsibility for the delivery of all IT Operational services globally within one group within one of the specific department(s) as described above.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 5+ years of experience in strategic and operational management of medium-to-large scale international IT operations functions.
- Possess process improvement experience with a focus on continued streamlining of processes.
- Possess customer focused background and display commercial awareness.
- Proven ability to manage agile teams in a rapid growth environment.
- Ability to identify competitive and technology usage trends, to understand their implications and to react accordingly.
- Ability to embrace new and innovative technologies for the benefit of the organisation.
- Possess strong interpersonal, relationship management, influencing and negotiation skills.
- Possess outstanding verbal and written communication skills.
- Possess strong analytical capability to identify essential issues in complex technical and business problems.
- Strong ability to establish strong internal and external relationships to facilitate the achievement of strategic and operational objectives.
- Strong leadership skills, applicable at the senior management level. Highly self motivated and able to work effectively with different divisions and levels.
- Ability to motivate and coach a team to take positive action and be accountable for their assigned work.
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
