Manager of Investigator Payments

As a Site Payments Manager you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

What you will be doing:

The Site Payments Manager is responsible for the oversight and management of the Site Payments Team. This role will be accountable for enforcing accurate, timely and complete site and patient payments in accordance with governing documentation 

• Functional management and oversight of regionally-aligned resources and assignments within the Site Payments Team.
• Supports the forward progression of disease area strategy in conjunction with leadership and Disease Area Leads across functions.
• Engages with site-facing colleagues to further the Sites First and Patients First mentality.
• Supports the development and delivery of appropriate training on payments across functions.
• Oversees day to day with vendors on metrics, reporting, product enhancements, and escalations.
• Collaborates with study teams, key stakeholders, and Payment Analysts on problems or issues as they arise.
• Proactively and clearly communicates across functions.
• Works across functions with Site Contracting, Budgeting, and Data Management to ensure study budgets are setup and configured appropriately for payments.
• Identifies areas of need and opportunity in the continued evolution of processes and efficiencies and supports formal documentation of best practices.
• Escalate issues as needed to leadership.

You are:

• BS. or Advanced Degree (or equivalent degree/experience in the opinion of the Hiring Manager)
• Minimum of 5 years of relevant work experience within site payments
• Strong organizational skills and ability to handle multiple responsibilities simultaneously while meeting high quality and timeliness standards under pressure
• Commitment to developing strong collaborative relationships with other members of the department, clients, vendors, and cross-functional teams
• Solution-oriented, positive, “can do” approach
• Comfortable in a results-driven, highly accountable environment where you can make an impact

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.