Manager, Site Engagement Liaison

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

As a Manager, Site Engagement Liaison, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

The Site Engagement Liaison Manager is a field based expert who supports the conduct and the patient recruitment of the client global clinical trials at investigative sites, through local and relational support.

• Participate in study-level feasibility activities through providing key country/ regional and site specific knowledge including patient pathways and operational execution.
• Interface and act as a local client TrialOps representative, an expert on the clinical trial protocol(s) and SME providing the sites with knowledge and awareness about the current and upcoming clinical trials.
• Lead and engage in local site, KOL and network engagement initiatives in view of the clinical trials.
• Contribute to the trial specific site feasibility / selection strategy and collaborate with the Clinical Trial Team (CTT) and CRO to support the site start-up process as needed.
• Facilitate with the site contract negotiation/signature as needed.
• Proactively work to fully understand all matters that impact the successful patient recruitment and high quality conduct of the clinical trial at each site, eg the Principle Investigator (PI) and site preferences and best practices on clinical trials, standard of care treatments, competing studies etc. Ensure a supportive relationship with clinical sites and trial personnel.
• Proactively work to fully understand the patient voice, preferences and pathway(s). Closely work with the client GPA team. Speak to patient groups and support groups, live events and conferences as allowed by local / regional guidance. May also attend live and virtual patient events to assist in responding to questions about client, the trial(s) and other information.
• May participate in monitoring oversight activities such as accompanying the CRO CRA during site visits. This to ensure high quality conduct and execution of the clinical trials according to the protocol and ICH GCP and local regulatory requirements.
• Closely work together with the Medical Affairs colleagues, eg the MSLs to ensure optimal synergies in the respective site contacts and support.
• Optimize site engagement for a specific trial to ensure site engagement and quality for the site-level enrollment and execution of every trial.
• Oversee and track patient recruitment for the regional sites and pro-actively identify ways to prevent recruitment delays
• Pro-actively identify issues and look for solutions in the assigned clinical trial and timely escalate them to the respective study CTM, CODL, Global Head of Clinical Site Communication, Recruitment and Liaisons, Head of Trial Operations and/or Senior Management, as needed
• Identify efficiencies, best practices and lessons learnt and ensure they are shared across trials/indications/compounds
• Search for and embrace innovation
• May be asked to provide input to the clinical development strategy/plan
• Participate in workstreams and provide input to procedures/SOPs/WIs and related documents

you will need:

• Bachelor’s degree, Scientific or health related field University degree – medical or para-medical (MD, Biology, Biomedical Sciences, Pharmacy, Veterinary etc.) or equivalent by experience
• Minimum of 6 years of experience in Biotech / pharma preferably in roles including site engagement and / or clinical trial monitoring experience
• Experience as Lead CRA, Manager is an asset.
• Ability for travel nationally and occasional international travel.
• Experience in global clinical trials is a plus
• Prior experience in Neurology, Auto-immune and rare disease background
• Knowledge of ICH-GCP and other applicable legislation
• Ability to quickly understand complex neurological disease areas, treatments and clinical development plans
• Understand the healthcare therapeutic landscape, patient pathways and investigative sites
• Excellent communication and presentation skills and relationship management of multiple stakeholders, internally and externally, including sites, KOLs, networks, PAGs, CROs and others
• Leadership with the ability to overcome challenges, seek opportunities to remove barriers, influence without authority
• Highly developed organizational skills, problem solving, analytic and able to prioritize
• Experience with tools and systems for managing clinical studies

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Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles