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Manager, Site Operations

  1. Yorkshire, Warwickshire
JR119658
  1. ICON Full Service & Corporate Support
  2. Clinical Research In-Home Services
  3. Office Based

About the role

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ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Icon and in particular our Accellacare Site Network are now recruiting for a Manager Site Operations.

Your primary responsibility is the day to day management of our Accellacare site.

As a Manager, you will be expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

Please see the following responsibilities and note that the full position is not limited to those listed below:

  • Serve as a Specialist by working on day to day tasks alongside a multidiscipline team. (Nurses, Physicians and Administrators)

  • Work in conjunction with the Director Site Manager to ensure the site is suitably resourced

  • Responsible for the day to day quality and financial targets

  • Line management - This is a People Leader role. You will be responsible for Performance Management and delivery of goals and KPIs.

  • Escalate issues on behalf of yourself and your team to Client Support Management and/or pertinent Project Managers

  • You will have regular site meetings to ensure that all team members are aware of all current and future studies, audits / inspections and business updates


What you will have:

  • 4 years’ experience within Clinical Research environment

  • Previous line management experience

  • Bachelors degree or relevant experience

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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