At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
The Mobile Infrastructure Service Manager is a technical operations engineer who specializes in Mobile Device Management, Mobile Application Management, and Mobile App Deployment. This person will be responsible for managing and deploying mobile applications, as well as ensuring the security and performance of our mobile devices.
- Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Travel (approximately 5%) domestic and/or international
- *Deploy, manage, and maintain mobile applications, including updates and patches.
- *Develop and maintain documentation related to mobile device management, mobile application management, and mobile app deployment.
- *Troubleshoot and resolve technical issues related to mobile device management, mobile application management, and mobile app deployment.
- *Collaborate with cross-functional teams to develop and implement technical solutions that improve the performance and reliability of our mobile devices and applications.
- Understand MDM and App Store reporting capabilities and provide weekly reports to stakeholders
- Create, update, and maintain users and device owners in the MDM
- Provide timely response to escalations in accordance with service level agreements (SLAs); act as technical escalation and resource to other team members.
- Demonstrated ability in being a participant for projects based on IT initiatives. Ownership of key tasks/milestones to achieve a successful implementation/closure
- Demonstrates an attitude of ownership and accountability with regards to the responsibilities of the role and mentors junior staff.
- Special projects as assigned.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- At least 10+ years of work experience in mobile device management, mobile application management, and/or mobile app development and deployment.
- Skilled in Mobile Device Management core concepts
- Proven track record of advanced diagnosis and troubleshooting skills to resolve problems.
- Strong knowledge of mobile operating systems, including iOS and Android.
- Experience with mobile management platforms including AirWatch / Workspace ONE and Microsoft Intune.
- Knowledge of mobile app deployment tools, such as Google Play Console, Apple App Store Connect, App Center, TestFlight, Apple Configurator, Managed Google Play, Apple Business Portal (VPP).
- Must have clear communication skills, both oral and written.
- Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employee’s location, the employee may be required to possess a valid Drivers license.
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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