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About the role ICON and you Application Process Day in the life Who we are

Network Service Engineer I

043611_2

About the role

This vacancy has now expired. Please click here to view live vacancies.
If you are looking to join a company which will offer you a strong support network and an inspiring working environment, then this is the job for you.  Applicants must be able to demonstrate drive, passion and a strong sense of team working. *LI-HD1

The purpose of the Network Services Engineer is to ensure and lead the stability, integrity, and efficient operation of IT Infrastructure and related technologies in support of core organizational functions. The successful candidate will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in support of business processing requirements.

Job Functions / Responsibilities
  • Travel (approximately 5%) domestic - mainly to various ICON sites
  • Make recommendations to the Systems Engineering team in relation to resolving on-going problems within the ICON Global network.  
  • Work with Service owners and Applications Support teams globally to escalate issues related to Network and Unified Communications infrastructure. 
  • New projects – be a representative for new initiatives that involve technical discussions & work closely with the Infrastructure architecture team to ensure standards are adhered to across the organization.
  • Prioritize and respond to Service Desk tickets as appropriate.
  • Provide timely response to escalations in accordance with service level agreements (SLAs); act as technical escalation and resource to junior team members.
  • Research software and systems products and technologies to justify recommendations and support purchasing efforts.
  • Participate in key process improvements as they relate to the core infrastructure services environment.
  • Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of corporate servers to meet business requirements.
  • Provide off hours support through the use of a rotating on call procedure 
  • Special projects as assigned. 
  • Work closely with all Operations teams globally to troubleshoot and remediate issues in a timely manner. 
Experience, Skills & Knowledge Requirements: 
  • Working knowledge of various networking  technologies including items such as: TCP/IP, LAN/WAN systems, telephony protocols and VPN technologies
  • Due to the nature of this position it may be required for the employee to travel.  Therefore, dependent on the employee’s location, the employee may be required to possess a valid driver’s license
  • Cisco expertise is required for this role - ideally qualifications.
Education Requirements:
  • Associate degree in Computer Science, Information Systems, Engineering, or in lieu of a degree the experience as stated above would be considered
Benefits of Working in ICON 

ICON enjoys a strong reputation for quality and is focused on staff development.  We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career.  We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart. Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   

ICON is an equal opportunity employer -  M/F/D/V and committed to providing a workplace free of any discrimination or harassment

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