Ops Support Analyst I, ITG
About the role
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- Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Travel (approximately 0%) domestic and/or international.
- Provides new and existing customers with the best possible service in relation to inquiries, suggestions and requests
- Resolves customer inquiries and requests appropriately and efficiently
- Assists system users contacting the ICON HelpDesk*
- Assists in maintaining project files*
- Resolves system user issues according to study specific guidelines*
- Provides support to project teams as needed*
- Performs data entry and data loading tasks*
- Other responsibilities may be assigned as required
- To perform this job successfully , an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- US/LATAM/CAN- minimum of six months of customer service/call center experience
- Ability to work within a team environment
- Ability to successfully manage multiple tasks and timelines.
- Ability to liaise professionally with globally diverse clients and system users.
- Foreign language skills desirable
- Willing to work a variety of hours/days, holidays and weekends, as needed.
A better career. A better world. A better you.
Our people are our greatest strength, are the core of our culture and the driving force behind our success. Throughout all levels of the company, our people have a drive to succeed and a passion that ensures what we do, we do well. We help you build exciting and rewarding careers, deliver results to help bring life-changing medicine and devices to market and maintain ICON’s success as an industry leader. See all locations Read more
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