Patient Recruitment Assistant

ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.

With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Title: Patient Recruitment Assistant

Location: Homeworker- CANADA

The Role: In this role, you will be fulfilling an integral role to support ICON's growth and success by encouraging patients to participate into clinical research studies. Reporting to the Patient Recruitment Planning Manager you will conduct phone screens, review patient's basic medical information to determine eligibility, discuss research opportunities, maintain patient database and report recruitment outcomes.

What you will be doing:

• Promoting the mission of Accellacare to bring clinical research to as many lives as possible while delivering unparalleled service and exceptional value to our clinical trial partners and stakeholders.
• Actively strive to meet and exceed annual goals.
• Increasing the volume of patients randomizing from EMR/healthcare institution partner practices and Accellacare Research database
• Following Accellacare SOPs, COGs, training processes, and HIPAA regulations for EHR patient interactions including prescreening and scheduling patients using IRB-approved content
• Delivering excellent customer service to all stakeholders at all times.

To be successful, you will need:

• Excellent communication - written and verbal skills
• Experience in marketing or sales position will be considered an asset
• Ability to creatively think for out of the box ideas on marketing and research promotion
• Ability to speak multiple languages considered an asset
• Excellent interpersonal skills and telephone manner
• Pro-active, flexible and able to multi-task
• Good organizational skills with attention to detail
• Able to work under pressure and tight deadlines
• Self-motivated
• IT literate
• A basic understanding of medical terminology would be helpful but not essential

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.