Patient Recruitment Assistant - Patient Recruiter - Remote

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

The Patient Recruitment Assistant is an integral role to support Accellacare's growth and success by contacting patient leads and pre-screening potential patients for participation in clinical research studies. Acting as the initial point of contact for patients, you will conduct phone screens, review patient’s basic medical information to determine eligibility, discuss research opportunities, maintain patient database and report recruitment outcomes. This is an important role to increase the volume of patients recruited in support of Accellacare enrolment targets

The Role

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People Clients and Performance.

• As a member of staff, the employee I expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

• Contact assigned patient leads and perform a tele screen according to approved telescreen questionnaire to determine suitability for trials

• Accurately review, enter and edit patient responses and information in the Accellacare CTMS system

• Provide patient follow up where necessary

• Book patient appointments into the Accellacare CTMS ensuring that entries are accurate and up to date

• Attend all Accellacare and study related training and ensure working knowledge of study protocol

• Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and site locations

• Other duties as assigned

Responsibilities

• Responsible for meeting daily recruitment targets including but not limited to daily calls made, pre-screens/telescreens completed, leads contacted in timely manner, screenings/Patient Interest Visits scheduled

• Effectively communicate importance of research participation and relevant study details to patients

• Work in strict confidentiality in all forms including electronically, written form and verbal, following Accellacare SOPs, GCP, training processes, and local regulations as applicable for patient interactions

• Provide an exceptional patient experience by building positive rapport and providing consistent follow-up

• Accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly.

• Self-motivated, organise own workload to ensure effective delivery of delegated tasks and projects

• Posess a business curiosity that encompasses Accellacare’s values.

• Proactively keep up to date with current studies, raising any training needs to People Leader.

• This role involves some shift and weekend work.

What you need

• Prior relevant clinical research industry experience

• General knowledge of Good Clinical Practices

• Prior Patient Recruitment experience is a plus

• Basic computer skills including MS-Office (e.g. Word, Excel)

• Sound interpersonal, verbal, and written communication skills

• Ability to communicate with team members clearly and concisely

• Work successfully in a virtual global team

• Able to troubleshoot potential issues and make decisions with input from line manager

• Able to work independently with regular oversight/guidance from line manager

• Independently complete tasks given by more senior patient recruitment

• Able to manage time effectively in order to meet daily metrics and team objectives

• Accountable for own deliverables

• High School Diploma

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.