At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
The Role
Title: Patient Recruitment Lead
Summary: The Patient Recruitment Lead will support the development and execution of Patient Recruitment and Retention strategies and tactics appropriate to the awarded study needs and in alignment with the Sponsor requirements. The PR Lead will manage large, global campaigns with multiple tactics working in parallel and be responsible for dynamic campaign management based on enrollment metrics.
Duties
- Responsible for the successful development and execution of patient recruitment and retention activities on global, multi-tactic campaigns including the development and review of materials, media campaigns, PAG outreach, SEL engagement, call center support
- Effectively manages support staff including day to day operations assignments and FTE
- Provide management and oversight of vendors, including the quality, accuracy and timeliness of deliverables with minimal oversight
- Leads patient recruitment and retention (PRR) related discussions with Client, including contract deliverables, budget allocation, performance metrics
- Works in an integrated model within the study team; Liaises with PD, PM, CTM, study start up, feasibility, regulatory, as needed
- Works in an integrated model with other PRR delivery teams including AIS, ASR, and Concierge
- Understands assigned protocol and leads creation/coordination of patient recruitment strategy, with oversight
- Analyses recruitment reports and projections and implements changes to strategy/tactics as necessary to achieve contracted goals
- Manages/oversees IRB/EC submissions, translations, and material production and distribution
- Provides feedback to management regarding the maintenance of effective levels of recruitment activities for each project
- Provides campaign training to multiple audiences: sponsors, sites, internal team members
- Works with clinical teams to ensure lesson learned are documented and case studies developed.
- Develop, review and execute Vendor Statement of Work (“SOW”), submit requisitions in ICON’s purchasing system
- Ensure that study materials are saved to the Patient Recruitment BOX appropriately, including but not limited to study materials, presentations, tracking/metrics, and close-out report/case study
- Serves as an subject matter expert and mentor associate team members as needed
- Support, preparation and attendance at Bid Defense meetings in support ICON business development opportunities
- Deliver high quality standards and strive for excellence; Act in a proactive, flexible and responsive manner to both internal and external customer needs
- Travel (approximately 20%) domestic and/or international. Travel to support other sites within the network may be required to support increases in work load and, or studies/projects as needed
What you need
- Bachelor’s degree, or local equivalent, in a life-science, scientific discipline, medical and / or communication or business studies. A higher level degree is preferred
- 3+ years CRO experience and 3 years patient recruitment or similar industry experience
- Have a background in medicine, science or other relevant discipline with substantial international experience in clinical drug development across a broad range of therapeutic areas
- Good commercial awareness of current practices and trends Recruitment Planning across the industry
- Travel (approximately 20% domestic and/or international. Valid driver license required.
#LI-MO1
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
