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About the role ICON and you Application Process Day in the life Who we are

Production Operations Manager

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About the role

This vacancy has now expired. Please click here to view live vacancies.
“At ICON, it's our People that set us Apart”
 
Are you passionate about improving the quality of human life? If so, we invite you to join us in creating a healthier world tomorrow.
 
ICON is a global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. We specialize in the strategic development, management and analysis of programs that support Clinical Development - from compound selection to Phase I-IV clinical studies.
 
We started as a team of 5 members in 1990 & today we are ranking at top 4 worldwide based on revenue of 2015. Currently we have 12200+ employees across the globe. ICON is a $1.575bn company having its presence across 89 offices in 37 countries.
 
Job Title                                  : Manager, Production Operations
Reporting to                            :  Senior Manager, Production Operations
Type of Employment              : Full Time
Location                                  : Chennai
 
Summary:
 
To effectively manage the Interactive Technology Support Services activities of individual projects and staff in a manner that ensures a high level of customer service/support and quality.
 
Key Responsibilities & Duties:
 
•      Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients andPerformance.
•      As a Manager, the employee is expected to recognize the importance of and create a culture of processimprovement with a focus on streamlining our processes adding value to our business and meeting client needs.
•      *Travel (approximately 35%) domestic and/or international
•      Manage all staff under his/her jurisdiction*
•      Ensure that projects are conducted in timely manner in adherence with ICON SOPs and appropriate regulation and toliaise with other department managers as necessary to achieve this.*
•      Monitor project budgets and communicate issue to department management in a timely manner.*
•      Monitor the quality specification within projects/departments.*
•      Liaise with clients on project related matters.*
•      Ensure all necessary training is provided to  his/her staff.  Maintain documentation of training as appropriate
•      Keep senior management informed of project status in relation to both quality and timelines. *
•      Liaise with other managers/directors to improve the effectiveness of the organization.*
•      Maintain confidentiality of management information as appropriate.*
•      Participate in business development activities as appropriate.*
•      Other duties and responsibilities as assigned*
 
 
 
 
 
 
Supervision
 
·         Ensure  all  necessary  training  is provided  to  his/her  staff  to  improve  their  job  performance  and
Knowledge.
·         Proactively participate in the selection and recruitment of suitable and qualified staff. * Act as mentor/role model for staff
·         Evaluate performance of direct reports*
·         Support direct reports in establishing and accomplishing mutually agreeable goals that contribute to the success of theorganization as a whole.*
 
 
Experience required
 
•      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirementslisted below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions .
 
•      US/LATAM/CAN-  Minimum of 2 years of staff management experience. Background in medicine, science or other relevantdiscipline. Call center experience preferred 
 
•      EU/APAC:  Prior relevant Experience  in managing staff. Background in medicine, science, or other relevant discipline.
 
•      Proven ability to coordinate all support aspects of project management.
•      Proven ability to successfully manage project teams.
•       Proven ability to liaise successfully with clients.
 
•      Ability and willingness to handle after hours/weekend on-call function which requires maintaining close proximity(within 20 minutes) of a computer with a remote connection.
•      Possess a valid driver's license,
•      Foreign language skills desirable.
•      Due to the nature of this position it may be required for the employee to travel.  Therefore, dependent on theemployee's location, the employee may be required to possess a valid Driver’s license.
*An alternative  combination  of experience , education,  and training  determined  by management  to  be equivalent to theforegoing .
 
Academic or Trade qualifications:
 
•      Bachelors' degree in Life Sciences, Business Technology or Information Technology or local equivalentdegree/experience
 
 
 
 
Benefit Working with ICON:
 
Other than working with a great team of smart and energetic people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, and life assurance and staff recognition schemes. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage. 
 
PROCESS
 
Technical and competency selection:
 
When you spot an opportunity you’re interested in and submit an application, one of our Talent Acquisition Specialists will contact you to evaluate your suitability for this position, as well as for other openings within the business.
The evaluation will look at your technical skills and your competencies – for example, delivering excellence.
 
Interview
 
After this, we’ll let you know if we’ll be progressing with your application. If you have been successful at this stage, we will talk you through a telephone interview. This will then be followed by an interview with our Hiring Manager, either face to face or by tele-conference.
 
Offer
 
If you’re successful, we will notify you with details of the offer, talk you through our culture and values, answer any questions you may have – and above all, welcome you to the ICON team.
 
 
 
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