Resource Coordinator, PCS

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Resource Coordinator - Job Description

To support the translation operational teams by recruiting, screening, testing, and maintaining the linguist supplier database for the ICON Language Services department while ensuring compliancy with department SOP requirements and processes.

• Support the management of the Supplier Database, including, but not limited to contract renewal, upkeep of supplier contact information, supplier questionnaires, supplier KPIs, etc.
• Recruit suppliers from external relevant databases and web sites to fulfill strategic and project translation needs
• Conduct supplier interviews, supplier testing and coordinate the routing of supplier profiles through the approval process
• Negotiate supplier rates
• Monitor supplier reports, facilitate and participate actively in discussions on action plans on suppliers
• Contribute to the scoping out and testing of new features of supplier database systems related to resource coordination
• Support the supplier invoice payment process
• Address supplier invoice queries
• Handle other duties and tasks as allocated to you at the discretion of line manager
• Responsible for ensuring compliance with all relevant SOPs, policies and procedures

• Liaise between ICON Language Services project managers and suppliers to fulfill resource needs for projects
• Effectively and expediently manage urgent queries and tasks related to resourcing needs
• Possess strong critical thinking skills
• Ability to re-prioritize in a fast-paced working environment
• Excellent organizational and time-management skills
• Ability to work independently and as part of a support team is a must
• Comply with ICON administrative, training and human resources policies
• Assist with continuous departmental process improvements in addition to day-to-day duties
• Experience in vendor management is preferred

Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.