Salesforce Administrator

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Role Overview:

You will be responsible for supporting our Salesforce customer relationship management (CRM) ecosystem and our vibrant user community. This working on a global team environment to build and optimize complex, custom software applications, additional tasks may include but are not limited to: daily user support, end-user training, reporting, developing, implementing, and maintaining our CRM System and applications.

Prompt and personalized customer care is critical because time is of the essence in a sales environment. Professionalism in written and verbal communication is critical, we are supporting multiple departments all the way to executive level.  Most communication is done through email, Microsoft Teams, and Skype. You will also be working cross-functionally with other teams (i.e. Sales, Legal, Marketing, ect.) in order to effectively solve issues and support overall sales operations. You will help support departmental projects as needed and provide guidance on technical and design issues as well as train/mentor team members. 

Position requirements:

• Prior experience in CRO/Pharmaceutical experience preferred
• Ability to work in an agile environment (Technical & Operational Support)
• Proficiency with Salesforce.com data management tools (Data Loader, DemandTools, etc.) required.
• Salesforce.com Certified Administrator certification.
• Strong self-starter and ability to work independently.
• Strong experience with troubleshooting applications.  
• Possess strong problem solving and analytical skills.
• Excellent organizational and interpersonal skills.
• Read, write and speaks fluent English.
• Demonstrated experience working with object-oriented programming.
• Proficiency with Apex & VisualForce programming.
• Excellent verbal and written communication skills.
• Prior people management experience (preferred not required)
• Bachelor’s Degree or international equivalent preferred OR equivalent work experience
• To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.