Senior Client Services Associate, PCS

The Senior Client Services Associate, PCS leads efforts to maintain and expand upon client relationships for the assigned PCS service area(s) through complex project planning, feasibility research, costing and proposal development, pipeline tracking and client management.

Senior Client Services Associate

Remote Working - UK

• Lead and prepare complex client focused proposals, budgets and client grids for new business opportunities and ensure that the all required information is provided in the final proposal within given timeframe
• Develop project plans and budgets, handle all communication and translation deliveries.
• Serve as expert in specifed methodology and guide customers toward industry best practices and proper project strategy
• Adhere to the PCS department-specific proposal process
• Chair kick-off and resource meetings and coordinate the participation of appropriate personnel in the proposal development process
• Set-up and lead project strategy meetings for key/non-key opportunities
• Liaise with the appropriate personnel including sales, strategic proposal development and operations throughout the proposal generation to ensure that the proposal and strategy meets the business needs in line with triage priority
• Prepare costs for proposals by interacting with operational departments to coordinate costs and assumptions
• Submit final proposal, on time, to client
• Coordinate and participate in negotiations and discussions with clients as required
• Lead single service bid defense and other client meetings as needed.  Support other Client Services and BD staff in multi-service bid defenses.
• Coordinate and prepare budgets and specifications for contracts for new business awards (where appropriate) 
• Clarify  contract  specifications  with  the  Manager,  CCS, Project  Manager; and/or Account Manager/Executive (where applicable)
• Solicit input and review of proposals, budgets and contracts (where applicable) from the relevant operational departments 
• Train and mentor junior staff as appropriate and as designated by Manager
• Develop and maintain filing and tracking tools in accordance with accepted practices
• Comply with ICON administrative, training and human resources policies
• Assist  with  continuous  departmental  process  improvements  and  participate  in special  projects periodically assigned, in addition to day-to-day duties

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.