Senior Systems Support Specialist

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Job Description Summary:

Symphony Health is a leading provider of integrated data-driven solutions and services for the healthcare industry. Our innovative technology and expert analysis enable our clients to make better decisions and drive improved outcomes for patients.  We are seeking a Senior Systems Support Specialist with a focus on change management to join our team. The successful candidate will be responsible for overseeing the implementation and maintenance of changes to our systems and software applications.

Job Description:

• Lead the planning, execution, and monitoring of all changes to our systems and software applications, ensuring that changes are made in a controlled and structured manner.
• Develop and maintain change management policies and procedures, ensuring that they are consistent with industry best practices and company standards.
• Work closely with internal stakeholders, including software development teams, quality assurance teams, and business analysts, to ensure that all changes are properly documented and communicated.
• Identify potential risks associated with changes and develop appropriate mitigation strategies.
• Conduct impact assessments of changes and coordinate testing efforts to ensure that all changes are thoroughly tested and verified before being deployed.
• Run and maintain Production schedule and manages Production Calendar for all processes
• Generate and validate IT system baselines for code deployments, including validation of documentation.
• Conduct routine cloud and OnPrem System audits to ensure compliance with established standards, policies and configuration guidelines.
• Ensure IT system security baselines are met and security improvements are implemented across the different systems.
• Generate Security Policy reports for IT administrators, business managers, and security leaders which will serve as an input to evaluate the efficacy of the security policies.
• Support SOC-2 Audit Documentations and mapping policy and procedures to appropriate controls as per OCR Compliance
• Collaborate on external Client and Vendor Audit documentation for Security verification
• Generate processes to Audit user privileges and authenticate privileges are granted in accordance with Security Policies  ensuring data integrity and security is met.
• Work across teams to ensure IT system upgrades and service pack deployments are implemented with minimal impact to production operations.
• Recommend updates to operating systems to deliver cost benefits without reducing production performance and availability.
• Analyzes data from monitoring activities and define comprehensive, system wide improvements.
• Monitor performance and proactively identifies uptime issues, making recommendations for eliminating those issues.
• Actively monitor and publish the availability plan discussing the ability of the IT infrastructure to meet the availability requirements of the business.
• Work with vendors and architects to understand their technology roadmaps and help with assigned special project activities.
• Develops plans to adopt new technology for process deployments.
• Define and ensure implementation of data replication and business continuity processes for raw vendor file processing.
• Validate and execute scheduled processes in Autosys as per production calendar
• Monitor and maintain the storage capacity on FTP Server and cleanup files as per backup guidelines
• Archive raw file to backup or need restore raw file from backup.
• Create GPG/PGP keys or rotation keys for client as per company security policy and guidelines
• Setup connection SSH authentication key from SHS to client server.
• 5+ years’ experience relevant experience in Data Control / DevOps Functions
• Fair understanding on SOC Audit controls and requirements for certification
• Experience in managing Audit procedures, document mapping
• Experience of managing production control, job schedules (Autosys) and coordinating with multiple departments within the organization
• Requires strong knowledge and experience with multiple infrastructure solutions.
• Strong understanding of cloud technology concepts and trends.
• Strong customer service skills
• Excellent interpersonal, written and oral communication skills.
• Expert troubleshooting skills
• Bachelor’s Degree or international equivalent

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