Site Activation Manager

Job Title: Site Activation Manager

Location: Across Europe

At ICON, it's our people that set us apart.

As a global provider of drug development solutions, our work is serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry! Are you one of them?

At ICON, we have an incredible opportunity for a Site Activation Manager to join the team in our Leopardstown, Dublin 18 location.

The Role:

The site activation manger is responsible for ensuring the successful and timely activation and maintenance of investigative sites to ensure that sites are activated in line with the study timelines and client expectation.

• Recognize, exemplify and adhere to ICON's values that center around our commitment to People, Clients and Performance.
• As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. Travel (approximately 20%) domestic and/or international. Client Relationship:
• Prepare/contribute to client and project specific site activation strategy and site activation plan and work cross-functionally to ensure that the sites and countries chosen optimize opportunities for successful delivery of the project for the benefit of both ICON and client.
• Ensure adequate oversight of project in terms of timely delivery of key timelines and that the impact of missed deliverables is understood by all key stakeholders.
• Attend client calls, where required and ensures that both the interests of ICON and the client are robustly defended.
• Manages the contribution of key study stakeholders to ensure optimum performance and cross­ collaboration. Create and maintain an environment of "trusted partner" which allows successful delivery of site activation through clear and open dialogue and use of "best practice" communication.
• Invokes lessons learned, defines, and uses other strategies/tools as required to assure optimized delivery and client satisfaction.
• Foster and develop key relationships with clients and internal customers and where needed participates in customer satisfaction initiatives.
• Support sales preparation calls including bid-defense and study kick-off meetings where required. Operations Management:
• Oversees day to day management of all aspects of site activation in the projects assigned
• Ensures that each project has a site activation plan and that the study is being conducted in accordance with that plan and in an effective manner which meets sponsor timelines and expectations and is in compliance with ICON/client KPls, ICON/client SOPs, reporting norms, appropriate regulations and ICON's quality standards Ensure effective resource planning and allocation within projects assigned.
• Ensure effective utilization and recovery of site activation resources within projects assigned and that those resources are budgeted and contracted.
• Effectively manage change with respect to process improvement initiatives across site activation.
• Works closely with peers to ensure global consistency in the successful execution of site activation activities &services across the SSU function.
• Ensures that study performance is objectively & systematically measured and reviewed on a regular basis &reports status to line manager and senior management
• Manages and escalates any significant variations to study budgets, identifies out of scope activities and inputs into change orders as required.
• Other duties as assigned.
• Ensure site activation resources operate in a professional, service orientated and client focused manner and provide support, training, coaching/mentoring to colleagues as requested.
• Manage and motivate site activation team towards successful delivery of projects assigned, input into resource appraisals as requested and refer suboptimal performance for management through to relevant direct line manager.
• Drive culture of excellence in execution of site activation services, achieving customer satisfaction and prioritizing

What you will need:

• Bachelors' degree or local equivalent in medicine, science, or equivalent.
• 5 years within clinical research with at least 2 of these leading global project deliverables and/or global project resources or equivalent.
• In-depth experience within clinical research with experience in a leadership role,
• Significant leadership and well developed managerial skills demonstrating the following key Competencies.
• Critical thinker and solution focused
• Proactive & Delivery focused
• Client focused
• Excellent planning and organizational ability
• Proven decision making capabilities, analytical and data focused
• Team focused & collaborative
• Excellent negotiation & relationship building skills
• Excellent conflict management skills
• Excellent communication skills with demonstrated coaching and mentoring skills
• Ability to successfully manage, positively interact and liaise successfully with all levels of staff at ICON, vendors, and clients.
• Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employees' location, the employee may be required to possess a valid Drivers license.

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