Site Care Partner

As a Site Care Partner you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

The Site Care Partner is the main client point of contact for investigative sites throughout a study life cycle; accountable for site start-up activities through activation; accountable for building and retaining investigator site relationships and providing support from site recommendation through the lifecycle of studies; accountable for site-level recruitment and operational success, and accountable for safeguarding the quality and patient safety at the investigator site.  The Site Care Partner contributes to country and site selection activities by proactively collaborating with key stakeholders and providing local intelligence to country outreach surveys, investigator strategies and Pfizer pipeline opportunities under supervision.   The Site Care Partner is the “face of Client” and therefore accountable for ensuring that sites receive necessary support and engagement, issues are resolved, and Pfizer’s reputation is upheld throughout study lifecycle.  Additionally, the Site Care Partner will coordinate with other roles and functions that will interface with study sites (eg. Study Monitor, Investigator Contracts Lead, Site Activation Partner, Clinician, etc.) thereby, optimizing communications and enhancing overall visibility into and confidence of quality of site level activities.  The Site Care Partner is responsible for site oversight utilizing and interpreting data from analytic tools, in conjunction with country intelligence to proactively identify risks to quality and compliance and to develop and implement mitigation plans to address these risks.  

What you will be doing:

• Accountable for site start-up and activation

  • Deploy GSSO site strategies by qualifying and activating assigned sites

  • Supports processes to optimize country & site selection activities including review and assessment of the draft potential site list & provide PTA output for site selection.

  • Collaborate with key stakeholders providing country/regional level input to country outreach surveys including protocol feasibility, country SOC and medical practices (as applicable) under supervision.

  • Maintain a thorough knowledge of assigned protocols

  • Conduct study start up activities at the site level including but not limited to PTA, coordination of site activation checklist items, ICD finalization, SIV (as applicable), including management of issues that may compromise time to site activation. 

• Accountable for study conduct and close-out

  • Act as operational point of contact for all site-level questions, liaising with and escalating to appropriate teams to respond and resolve questions.

  • Review Site Monitoring Reports

  • Support the site with revision and submission of ICD documents (and amendments).

  • Working with other roles, maintain system management (e.g., EDC , Shared Investigator Platform, Site Profile and other systems as applicable) at site level ensuring alignment across platforms.

• Responsible for proactively providing local intelligence
  • Provide input into site recommendations via intimate understanding of country/region, sites, processes and practices, and associated site performance metrics.
  • Provide support to the Study Operations Manager/Global Study Manager to define local requirements for the importation/exportation processes of the investigational medical product and ancillary supplies.

You are:

• Bachelor’s degree or RN in a related field or equivalent combination of education, training and experience (estimate at least 7 years experience)
• Proficiency in local language preferred. English and Chinese is required

• Demonstrated experience in site management with prior experience as a site monitor

• Demonstrated experience in start up activities through to site activation

• Demonstrated experience in conduct and close out activities

• Demonstrated knowledge of quality and regulatory requirements in Taiwan

Why ICON?

Our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

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