Site Service Specialist I
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Site Services Specialist I to join our diverse and dynamic team. As a Site Services Specialist I at ICON, you will play a key role in supporting clinical trial sites by managing logistics, resolving site-related issues, and ensuring that sites are equipped with the necessary resources to conduct trials effectively. You will contribute to the smooth execution of clinical trials by providing high-quality site support and ensuring compliance with regulatory requirements.
Availability to work twice a month, from Tuesday to Saturday, 10:00 AM to 6:00 PM.
What You Will Be Doing:
- Providing logistical and operational support to clinical trial sites, ensuring timely and efficient delivery of materials and supplies.
- Assisting in resolving site-related issues, troubleshooting operational challenges, and ensuring adherence to study protocols.
- Collaborating with cross-functional teams to ensure seamless communication between trial sites and ICON teams.
- Tracking site performance metrics and providing reports to support study timelines and goals.
- Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.
- Activities related with Call center, management focus on emails, calls, CRAs contact.
Your Profile:
- Bachelor's degree in Medicine, Biotechnology, Biochemistry, Chemistry, or a related field.
- Minimum of 1 year of experience in a call center or customer service role.
- Advanced proficiency in English.
- Exceptional written and verbal communication skills.
- Strong ability to meet tight deadlines and work under pressure.
- Experience in site management, clinical operations, or a related field is preferred.
- Strong problem-solving and organizational skills, with the ability to manage multiple tasks and deadlines.
- Excellent communication and interpersonal skills, with the ability to work effectively within a cross-functional team.
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
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