Opening Headline CTA Supervisor (Bulgaria)- Hybrid Role
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Job Description:
Recognize, exemplify and adhere to ICON's values which centers on our commitment to People, Clients and Performance.
As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
As a Manager, the employee is expected to recognize the importance of and create a culture of expecting excellence, delivering on commitments and inspiring others.
Travel (approximately 10%) domestic and/or international.
Ensure and support the development of tools, templates and processes for regional use as appropriate.
Ensure that clear goals and objectives for performance are set and understood.
Conduct timely performance reviews and appraisals by acquiring feedback on performance from Clinical Trial Managers, Project Managers and others as required.
Ensure staff always meets performance expectations and take appropriate remedial actions as required; make recommendations for promotions if appropriate.
Monitor and evaluate workload and liaise with Resource Management and the relevant Project Manager/Clinical Trial Manager as needed to ensure appropriate allocation of resources and optimal utilization and workload.
Participate in the interviewing process for internal and external candidates.
Ensure induction and orientation for new hires is conducted and assign mentor as appropriate.
Address issue escalation of findings related to the quality of performance of staff activities.
Contribute towards quality improvement and improvement in metrics.
Implement Quality Control activities as necessary and monitor required quality metrics.
Measure and improve productivity and profitability of the assigned staff.
Develop and revise and/or update, as well as implement, formal CTA training tools and presentations.
Other duties as assigned.
Job Responsibilities:
Manage staff and set clear goals and objectives to drive an expectation of excellence.
Develop skills, encourage growth and provide regular performance feedback.
Provide assistance and support to local and remote staff.
Identify and ensure all necessary training is provided to on an ongoing basis to optimize job performance and knowledge with particular emphasis on all relevant ICON procedures, ICH-GCP and other local regulations.
Implement personalized development plans and provide coaching and mentoring to assigned staff.
Maintain regular 1:1 communication with assigned staff.
Approve vacation time and leave requests (consulting Project Managers/Clinical Trial Managers as appropriate).
Your Profile:
Bachelor’s degree in life sciences, business administration, or a related field; advanced degree is a plus.
Significant experience in clinical trial administration or project coordination, preferably within the pharmaceutical or clinical research industry.
Strong leadership skills, with experience managing teams and driving collaboration in a fast-paced environment.
Excellent organizational and problem-solving skills, with a focus on attention to detail and compliance.
Effective communication skills, with the ability to build relationships and collaborate with internal and external stakeholders.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
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